What are the responsibilities and job description for the SERVICE SOLUTIONS MANAGER position at California Hydronics Corp?
If you are a proactive leader with a passion for customer service and technical expertise in hydronic packaged systems, cooling towers, boilers and HVAC - we encourage you to apply for this position.
Founded in the golden age of American industry in 1957, CHC has steadily positioned itself as a forerunner in the hydronic and HVAC solutions sector. With over six decades of persistent innovation and customer-focused evolution, CHC proudly stands as an emblem of industry excellence and reliability.
Our Legacy:
At CHC, we delve deeply into the intricate world of hydronics and HVAC equipment, steering innovation with every component we sell. We began as a small start-up with big ambitions, and through undeterred dedication, we emerged as industry leaders. Our long-standing presence in the market is not merely a testament to our robust products and services but also to the enduring relationships we have forged over the years with our clients, suppliers, and employees.
100% ESOP - A Testament to Our Commitment:
Our most defining moment came when we embraced an Employee Stock Ownership Plan (ESOP), making us a 100% employee-owned company. This transformative move exemplifies our unwavering belief in our workforce's potential and dedication. Ownership at CHC isn't just a title; it's the embodiment of true family values and teamwork. Each employee-owner remains a vital piece of our company's expansive mosaic, ensuring that every decision and effort translates into our collective success.
Family Values - Our Ethos:
CHC operates like a tightly-knit family, where each member's contribution is valued and nurtured. Our family values include trust, respect, and an inclusive approach to innovation and business growth. We believe that our strength lies in not just our advanced technologies or our industry prowess but also in the way we treat our people. At CHC, you're not a number you're a cherished member of an ever-growing family.
Join Our CHC Family:
In a world that places immense value on individual progression, CHC invites you to be part of something more meaningful a community where you can thrive both professionally and personally. As we continue to carve out new milestones and shatter benchmarks, we extend a warm invitation to professionals who yearn for a workplace that feels like home.
Our Vision:
We envision a future where every building breathes efficiently because of our hydronic and HVAC solutions and where our ESOP family of employee-owners continues to flourish. Driven by a shared purpose and a set of common values, we look forward to welcoming new members into our fold who resonate with our ethos of integrity, excellence, and familial comfort.
Embrace a career with CHC where doors aren't just an entryway to the office but a gateway to a lifetime of opportunities and a workplace that reverberates with the warmth of family. Your journey with CHC isn't just about work its about building a legacy, being a part of history, and above all, finding a place where you belong.
Join us at CHC, and lets pave the path to a future brimming with possibilities, together.
SERVICE SOLUTIONS MANAGER
Salary: $95K to $102,374K
This position requires a full-time in-office attendance.
Job Summary
The Service Solutions Manager is responsible for leading and optimizing our service and solutions operations. This role focuses on delivering exceptional customer experiences, driving profitability, and managing a team of service professionals.
We are seeking a highly organized and experienced Service Solutions Manager with a focus on hydronic packaged systems, cooling towers, boilers and HVAC equipment. This role involves overseeing the service department, manging customer relationships, and providing technical expertise to ensure efficient operations and customer satisfaction.
Operations
- Manage daily service operations, monitoring efficiency, quality, safety, and compliance with company standards.
- Quote, estimate, and execute profitable commercial service projects.
- Develop and implement strategies to improve service delivery, productivity, and profitability.
- Identify opportunities to increase revenue through upselling, cross-selling, and additional services, such as maintenance contracts.
- Deliver a seamless, high-quality customer experience by establishing and upholding service standards.
Sales and Customer Relations
- Develop and implement service sales strategies to exceed revenue goals.
- Identify and pursue new service sales opportunities through proactive outreach and networking.
- Track sales metrics, track customer interactions, and performance data in CRM/ERP systems, and prepare reports for senior management.
- Build and nurture client relationships to drive loyalty and repeat business.
- Gather and act on customer feedback to improve satisfaction.
- Communicate professionally with clients regarding updates, conflict resolution, and new offerings.
Managerial
- Supervise and support Service Technicians in equipment installation, maintenance, operation, and repair.
- Manage truck and tool inventories when needed.
- Approve PTO requests to maintain adequate coverage.
- Lead, coach, and motivate the service team to meet individual and team performance goals.
- Oversee service operations to confirm timely resolution of customer issues.
- Act as the primary escalation point for complex customer inquiries and complaints.
Administrative
- Maintain records of expenditures and profits to ensure alignment with budgetary goals.
- Supervise prompt invoicing and costing of all project work.
- Review service reports to analyze time, work performed, and outcomes.
- Monitor service sales opportunities and provide performance feedback to management.
EDUCATION AND EXPERIENCE
Required:
- Minimum of 10 years of experience in service management or leadership role, preferably in a for-profit organization.
- Demonstrated success in improving operational efficiency and driving revenue growth.
- Proficiency with technology, including phones, iPads, and Microsoft Office Suite.
- Knowledge of centrifugal pumps and pumping systems, cooling towers, chillers, boilers and water heaters.
- Willingness and ability to travel frequently.
Preferred:
- Bachelor-level degree in Business Administration, Management, or a related field.
- Experience with Salesforce and FinancialForce.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice that will be reviewed and agreed upon mutual acceptance before implementation.
EEO Statement
CHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $95,000 - $102,374
