Demo

Shipping Administrator

California Natural Products
Lathrop, CA Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/4/2025

Job Type

Full-time

Description

The Shipping Administrator will be the primary contact person (phone and email) between current customers and CNP and as such the primary requirements for the candidate are as follow, exceptional organizational skills, customer skills, and clear, diplomatic phone skills. The Shipping Administrator will be responsible for fulfilling most customer orders and managing fulfilment of other order related requests generated by these customers. All aspects of the job are dependent upon strong computer skills and good time management in a very active, multi-tasking environment.

Requirements

  • Order Fulfilment (Initial and Consignment) - Primary responsibility for the entire ordering / fulfillment process.
  • Order entry
  • Shipping document preparation
  • Shipping arrangements
  • Troubleshooting & follow up to assure orders shipped correctly.
  • Coordination with production planning to fulfill customers' orders in an appropriate fashion.
  • Attend weekly planning meetings when necessary.
  • Coordinate delivery date with production schedules.
  • Assist in the optimization of shipping efficiency by maximizing two-day lead times and minimizing rush shipments.
  • Customer Request Fulfilment - As the central order administrator, must manage the process of fulfilling customer purchase orders. This requires coordination with Production Planning, Purchasing, Product Supply and Business Development
  • Manage inventory levels for dedicated accounts
  • Basic / Advance Knowledge of Excel is preferred.
  • Excellent phone presence - the CS will be continuously communicating with customers and the exchanges must be professional, productive, and pleasant for the customer.
  • Very strong customer relations skill is critical - must be an advocate for the customer in the interest of California Natural Products
  • Ability to cross train to learn other functions / accounts with Shipping Administrative Role.
  • Performs other duties as assigned

Education and / or Experience :

  • High School Diploma AA degree is highly desirable.
  • Several years' experience in a customer service environment.
  • Work experience that demonstrates computer proficiency is critical. Third-party certification of high-level computer skills is a plus.
  • Performance Measurements :

  • 100% Safe Acts
  • 100% Safety training complete
  • 0 shipping errors
  • 0 Pallet outages
  • 0 TelNet Transaction Errors
  • 100% customer receipts reported on time
  • Equipment Operated :
  • Telephone
  • Computers
  • RF scanners
  • Radios
  • Physical Activity :

  • Regularly reach with hands & arms, sit, stand, walk, and move about.
  • Occasionally squat, bend, kneel, and climb, push / pull / lift / carry 25 lbs.
  • Additional Compensation - Bonus Potential : You will be eligible to participate in the Gehl Food & Beverage Bonus Program for non-exempt employees. Under this Program, quarterly and annual bonus payouts are based on achievement of targeted production numbers. Gehl Foods, LLC reserves the right to change the Bonus Program at anytime, without notice.

    Working Conditions :

    This position is primarily located in an office environment, however, may occasionally be exposed to wet and varying temperature conditions between 60-100 degrees Fahrenheit, loud noise, moving machinery parts, airborne particles, and allergens including soy, milk, and milk by-products and fumes from food processing equipment.

    While this description is intended to be an accurate reflection of the most significant duties of the current position, it is not necessarily exhaustive of all responsibilities, duties, effort, requirements or expectations of this position. Other duties may be assigned as necessary. The company reserves the right to modify the job requirements as circumstances change and the needs of the company so dictate, without editing this job description in its entirety.

    Acknowledgments : I am fully capable of completing the essential functions of the job duties listed herein) I certify that I understand that this job description is not intended to be all-inclusive, and that I am expected, hereby agree, to perform other job-related tasks properly assigned to me by my supervisor. I understand and agree that the Company has the legal right to revise or change this document in part, or in total as business needs dictate. I understand and fully agree, that this job description does not constitute a written or implied contract for employment, and that my employment relationship with the Company is "at will," for an unspecified duration, and may be terminated at any time by me or the Company as specified by Section 2922 of the California Labor Code.

    Salary Description

    22-$27

    Salary : $22 - $27

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