What are the responsibilities and job description for the Admissions Coordinator position at California Recovery Center?
OUR MISSION AND PURPOSE
California Recovery Center, based in Roseville, California, is an industry-leading organization at the forefront of behavioral health and substance use recovery services. Our client-focused and rapidly expanding array of services includes behavioral health and substance use Intensive Outpatient Programs (IOP), Partial Hospitalization Programs (PHP), Substance Use Disorder Residential Treatment Center (RTC) services, Detoxification services, Aftercare/Alumni activities and services, Telehealth, and Family Education opportunities.
We are a resource for individuals desiring to change their lifestyle to a more fulfilling, meaningful, satisfying way of living. Employing a multidisciplinary team of caring professionals combined with evidence-based treatment approaches, we are on a mission to change how people think, live, and do. If you believe in serving others and using your talents to make healthy communities, work well with others, and feel called to dedicate your efforts to helping people, then join us in our mission and make a difference now, not later.
About the Job:
This position requires an organized and charismatic person to assist with the entire process of admitting persons into our various programs and locations. Reporting to the Director of Business Development, the Admissions Coordinator will manage tasks such as fielding potential client contacts, assisting in educating these individuals on our philosophy, eligibility, requirements, treatment services, and motivating qualified persons to engage in treatment. The primary job focuses on data entry, lead generation, follow-up calls, verifying insurance coverage, completing pre-admission documents, and scheduling admissions.
To ensure success in this role, Admissions Coordinator needs to be organized, efficient, and able to communicate effectively with people. The Admissions Coordinator will be sales-oriented within the context of human services and possess a strong sense of empathy.
Responsibilities:
- Assist in coordinating the admissions process from the initial phone call to admission at our facility.
- Help schedule and complete screening assessments with clients and be able to relay information to supervisors to help determine eligibility and appropriateness for our programs.
- Interpret insurance benefits and explain them to clients and families in a way they understand.
- Arrange scheduling for admissions and intakes.
- Organize and input information into CRM databases.
- Manage documents and obtain signatures or authorizations.
- Answer admissions phone calls and emails from prospective clients.
- Speak to families in times of crisis and be a calm voice while offering solutions.
- Maintain relevant records and documentation as required by the job.
- Perform other work-related duties as assigned.
Requirements:
- A bachelor’s degree is preferred but not required
- 2 years’ work experience in Behavioral Health is preferred but not required
- Strong organizational skills and the ability to meet deadlines
- Proficiency in Microsoft Office and enrollment/admissions software (Salesforce/KIPU)
- Efficient typing and data-capturing skills
- Proper phone etiquette
- Proven sales aptitude
- Excellent communication and customer relations skills
- Ability to work in a fast-paced environment individually and with a team
- Multitasking and job-role flexibility
- Must be available to work onsite Friday to Sunday on a part-time basis and be open to working full-time hours if needed.
- Must be able to work onsite and remotely as needed.
“California Recovery Center is an equal opportunity employer and does not discriminate in employment practices, the provision of benefits, and services on the basis of race, color, age, religion, sex, and mental or physical disabilities.”
Job Type: Part-time
Pay: $31.00 - $32.00 per hour
Expected hours: 24 per week
Schedule:
- Weekends as needed
Ability to Commute:
- Roseville, CA 95678 (Preferred)
Ability to Relocate:
- Roseville, CA 95678: Relocate before starting work (Preferred)
Work Location: In person
Salary : $31 - $32