IT Help Desk Technician

Job Title: IT Support Technician

Location: Birmingham, AL (Hybrid / On‑office)

Company Overview:
Continuum Rx is a fast‑growing specialty pharmacy dedicated to delivering exceptional patient care through cutting‑edge technology and best‑in‑class service. We pride ourselves on a collaborative, supportive culture that empowers our team to innovate and excel in a regulated healthcare environment.

Position Summary

As an IT Support Technician based in Birmingham, you’ll be the front‑line resource for our staff’s technology needs—troubleshooting hardware/software issues, maintaining Windows workstations, and ensuring seamless connectivity. You’ll also assist with network administration, equipment installations, and occasional project work. This role requires a proactive problem‑solver who’s comfortable working both independently and as part of a cross‑functional team. Because we support multiple facilities, you should be willing to travel (~25–30% of work time) across Alabama, Tennessee, and Virginia.

Key Responsibilities

• End‑User Support: Diagnose and resolve hardware, software, and network issues for Windows desktops and laptops, iPhones, iPads, printers, and VoIP phones
• Onsite Visits: Travel to branch locations in AL, TN, and VA to install, configure, and troubleshoot equipment and network connectivity
• System Maintenance: Perform routine system health checks, software updates, and patch management
• Account Administration: Manage user accounts, permissions, and access in Azure Active Directory and Microsoft 365
• Mobile Device Management: Enroll, configure, and support corporate iPhones and iPads via Apple MDM (e.g., Jamf Pro)
• Documentation: Create and maintain clear IT procedures, knowledge‑base articles, and support tickets
• Project Support: Assist with rollouts of new systems, migrations (e.g., AD to Azure AD), and small‑scale infrastructure upgrades
• Security & Compliance: Enforce company IT policies, assist with endpoint security (antivirus, encryption), and support HIPAA‑compliance initiatives

Required Qualifications

• Education: Associate’s degree in Information Technology, Computer Science, or equivalent experience
• Experience: 2 years of hands‑on IT support in a Windows‑only environment
• Technical Skills:
• Proficiency with Azure Active Directory, Microsoft Office 365 (Word, Excel, Outlook, Teams) and Microsoft 365 Admin Center
• Experience managing corporate iPhones and iPads via Apple MDM solutions (e.g., Jamf Pro)
• Familiarity with Windows 10/11 and basic networking (TCP/IP, DHCP, DNS, VPN)
• Comfort with ticketing systems (e.g., ServiceNow, Zendesk)
• Soft Skills:
• Strong communication and customer‑service orientation
• Ability to work independently, prioritize tasks, and adapt to changing needs
• Detail‑oriented with excellent troubleshooting skills

Preferred Qualifications

• CompTIA A or Network certification (or equivalent)
• Experience with Microsoft Intune and hybrid Azure AD join
• Basic understanding of VoIP phone systems and wireless networking
• Prior exposure to healthcare or specialty pharmacy environments

Travel Requirement

• Frequency: Up to 25–30% travel across Alabama, Tennessee, and Virginia
• Transportation: Must have reliable personal transportation and a valid driver’s license

What We Offer

• Competitive salary and benefits package (medical, dental, vision)
• 401(k) with company match
• Paid time off holidays
• Professional development opportunities
• Collaborative, mission‑driven team environment

Job Type: Full-time

Pay: $15.59 - $16.26 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Birmingham, AL 35243 (Required)

Ability to Relocate:

• Birmingham, AL 35243: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $16