Guest Services Coordinator

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Guest Services Coordinator is responsible for daily oversight of Guest Services and Guest Housing and coordinates logistical details for summer conference operations. The incumbent is responsible for hiring, training, and overseeing of 2-3 Student Information Booth Assistants and 11-13 Conference Assistants.

• Responsible for oversight of Student Conference Assistants and Crew, including scheduling and timekeeping, delegation of tasks, monitoring workflow, and facilitating team building activities; coordinates logistical details for summer conference operations; collaborate with conference group leaders and negotiate contracts for use of housing facilities; responsible for encoding, assigning, testing, and distributing card access keys for conference guests.
• Writes and recommends Guest Housing License Agreement with revisions to the terms and conditions as appropriate to ensure the appropriate agreement and protection of the University facilities; manages daily check-in and check-out for guests including issuing keys, receiving payment, notifying guests of departmental policies, and picking-up guest keys upon check-out.
• Responsible for overseeing Information Booth operations and student assistants: including scheduling and timekeeping, delegation of tasks, monitoring workflow, and facilitating team building activities during business hours; ensuring there is effective communication between Conference Services, DPS, and the CSO student leads concerning the day-to-night transitions in the Information Booth
• Performs other duties as assigned.
• NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/mgnttughp1kkja9nb3ici7b4x3acw7b3
  
  

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a job-related field.
• Equivalent to two (2) years of full-time, technical, analytical, or administrative experience.
• Additional experience in the job-related field may be substituted for required education, on a year-for-year basis.
• Valid California Driver’s License is required.
  
  

Knowledge, Skills, & Abilities

• Working knowledge of general practices, program, and/or administrative specialty.
• Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics; compile, write, and present reports related to program or administrative specialty; communicate effectively both orally and in writing.
• Proficient in using standard office and financial software (Microsoft Word, Excel, Outlook, etc.)
• Knowledge of Star Rez Conference module preferred.
  
  

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Administrative Analyst/Specialist / 1038 / 1
• The anticipated HIRING RANGE: $3879 - $4768 per month, dependent upon qualifications and experience. The salary range for this classification is: $3879 - $7488 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday 8:00 am – 5:00 pm (Mid-August through May) & 11:00 am to 8:00 pm Sunday to Thursday (June through mid-August).
• This is a Regular position with a one-year probationary period.
• Will be required to operate carts and other vehicles, as needed, across campus and Housing complex in the performance of duties.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.
  
  

General Information

• Applications received through January 20, 2025 will be considered in the initial review and the review of applications will continue until position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
  
  

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.