What are the responsibilities and job description for the Intake Worker position at California Tribal TANF Partnership?
Description:
SUMMARY
The Intake Worker interviews individuals and families requiring assistance of a social service agency. The Intake Worker reviews and audits existing cases for recertification.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Interview participants to determine eligibility to receive cash assistance and supportive services from the CTTP program.
- Find review dates in TAS system to prepare an annual calendar/schedule of when recertification needs to be completed.
- Review/audit active cases and determine which documents need to be submitted/renewed during the recertification process.
- Scan required documents into the TAS system.
- Case note all action that is being done to each case.
- Place approved case properly into an active case file.
- Compile records and prepare reports.
- Provide home visits when necessary.
- Transport participants when necessary.
- Make child abuse reports when necessary.
- Perform janitorial duties to keep the office clean and safe.
- Set up confidential filing system.
- Perform other duties as needed.
KNOWLEDGE & SKILL REQUIREMENTS
- High School Diploma Equivalency and six months related experience and/or training certificate from college or technical school or equivalent combination of education and experience.
- Current California driver’s license.
- Knowledge of database software, word processing software and contact management systems.
- Ability to identify and resolve problems in a friendly manner and develop alternative solutions.
- Ability to work well in group problem solving situations and use reason when dealing with emotional topics.
- Ability to respond promptly to participant needs and requests for service and assistance.
- Ability to meet deadlines and commitments.
- Ability to maintain confidentiality at all times.
- Ability to exhibit sound and accurate judgment.
- Ability to react well under pressure.
- Ability to prioritize and plan work activities, using time efficiently, and demonstrating accuracy and thoroughness.
- Ability to approach others in a tactful manner.
- Ability to follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan.
WORKING CONDITIONS
- Requires working indoors in environmentally controlled conditions.
- Requires sitting 6-8 hours per day.
- Requires occasional driving to participants’ homes for site visits.
- Requires contact with others (face-to-face, by telephone, via e-mail, or through correspondence).
- Requires making decisions that affect other people, their financial resources, and/or the image and reputation of the organization.
- Requires attention to detail and intense concentration.
- Requires work with others in a group or team.
- Requires meeting strict deadlines.
OTHER
- Experience working with Tribal People helpful.
- Work hours may vary.
- CTTP conducts a pre-employment criminal background check and drug test, and random or for-cause drug testing thereafter.
- CTTP complies with the Indian Preference Act.
