Multimedia Technology Analyst

Title

Multimedia Technology Analyst I

Job Classification

Technology Services, Non-Exempt

Department Name

Instructional and Information Technology Services (IITS)

Supervisor

Chief Informational Officer

Work Arrangement

On Campus

Position Purpose

Under the direct supervision of the Chief Informational Officer, the Multimedia Technology Analyst I (Analyst) provides faculty, staff, and students technical expertise in campus 'smart spaces' (classrooms, conference rooms, college rooms, and others) to ensure the tech tools work flawlessly and efficiently. To meet the needs of the instructional environment, the analyst works with the information technology network team to ensure secure connectivity to all 'smart spaces', remains current with developments in the field, and ensures consistent customer service delivery.

Essential Function

75% Multimedia SupportPerform daily inspections before classes and events held in lecture halls to ensure all technology is functioning as expected. Troubleshoot and resolve software, operating system, and networking problems.Conduct orientations and training sessions to build user skills in classroom technologies.Schedule, support, and utilize monitoring tools to troubleshoot incidents and enhance the availability of 'smart spaces' services.Perform equipment refreshes and hardware installations; troubleshoot with a vendor to identify issues and initiate fixes and resolutions.Deploy technology hardware and / or software applications via in-person and virtual assistance.Work directly with vendors to maintain Audio Video (AV) technologies that support the teaching, learning, and research mission.Maintain any required auxiliary equipment pools to supplement and / or replace deployed equipment and technologies.Perform testing, inspection, preventive maintenance, and monitoring to ensure established expectations are met.Participate in the development and assessment of academic technologies and support learning-based technologies in multiple formats.Create and maintain documentation as it relates to internal use policies, procedures, designs / configurations, and proper usage of equipment.Research new products to remain current with market trends and recent technology requirements and provide product recommendations to ensure effective operability and customer satisfaction.20% Badge Access Control

Manage badge control software and print badges in-house for all students, faculty, staff, and visitors.Monitor and update software as appropriate, order inventory, and ensure timely distribution of badges.Partner with HR / People and Culture and the Office of Admissions to receive information on employees and students. Support established procedures and help implement workflow process improvements.5% Other Duties as Assigned

Required Educational Qualifications

Bachelor's degree in computer science, information technology, or a related area, and a minimum of two (2) years of experience related to the essential functions of this position, or an equivalent combination of education and experience may be required.Skills and Abilities

Advanced level technology and software skills, including Microsoft Office Suite, MS Outlook / Teams, SharePoint, and Adobe Sign.Strong analytical skills, active listening, and critical thinking skills to conduct analysis and develop recommendations.Demonstrated troubleshooting skills that use effective investigative methods.Ability to interact constructively with staff, faculty, students, and community members, with diverse personalities and cultures, exercising sensitivity, tact, and diplomacy with an emphasis on flexibility, customer service, and professionalism.Excellent organizational skills and attention to detail to prioritize work assignments, employ political acumen, and integrate information to determine an appropriate course of action.Ability to guide processes to closure.Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed.Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and tact.Ability to work on multiple tasks simultaneously and within tight timelines.Excellent communication skills, including written and verbal acuity.Excellent customer service skills.Ability to prioritize, multi-task, and assign work to others.Ability to take initiative and ownership of projects.Ability to adapt to a dynamic environment.Ability to exercise sound judgment routinely and independently in decision-making.Demonstrated experience working independently and as part of a team.Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.Ability to work a flexible schedule including nights, weekends, and some holidays in support of the academic mission.Preferred Qualifications

Bachelor's / Master's degree in computer science or information technology plus two (2) years of experience related to the essential functions of this position.Audio Video certification (e.g., Certified Audio Video Technician (CAVT), Certified Audio Video Professional (CAVP), Professional Audio Video Technician (PAVT), etc.)Experience in higher education, medical education, or university environment.Familiarity with the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). This law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.Other Requirements

Items Used

Standard office equipment including computer, printer / copy machine, classroom technology, and telephone.

Physical Requirements

Sit : FrequentlyStand :

FrequentlyWalk :

FrequentlyBend :

FrequentlySquat :

OccasionallyClimb :

OccasionallyCrawl :

OccasionallyMental Requirements

Read / Comprehend : ConstantlyWrite :

FrequentlyPerform Calculations :

FrequentlyCommunicate Orally :

ConstantlyReason and Analyze :

ConstantlyEnvironmental Requirements

Is exposed to excessive noise :

NoIs around moving machinery :

NoIs exposed to marked changes in temperature and / or humidity :

NoDrives motorized equipment :

NoWorks in confined quarters :

NoDust :

NoFumes :

NoDocuments required

Letter of InterestResumeStatement of Past and / or Planned Future Contributions to Advancing Diversity and Inclusive Excellence

Diversity and Equal Employment Opportunity Policy Statement

California University of Science and Medicine (CUSM) supports the principles of equal opportunity, inclusion and diversity in employment and education. The University seeks to ensure that no person will encounter discrimination in employment or education on the basis of age, skin color, ability status, biological sex, gender identity, gender expression, national origin, immigration status, race, ethnicity, religion, sexual identity, or Veteran's status. This policy is applicable to both the employment practices and administration of programs and activities within the University. It is the policy of the University that no person shall be excluded from participation in, be denied the benefits of, or in any way be subject to discrimination in any program or activity at the University. Further, CUSM is committed to being an antiracist institution that continuously works to end oppression in all forms. Therefore, CUSM actively maintains institutional structures and learning opportunities to prevent bias or discrimination incidents and address them with individual and collective accountability should they occur.

Disclaimer :

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Proof of full vaccination and one booster of SARS-CoV-2 (COVID-19) is a condition of employment or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and / or Religious Objection.)

FLSA Status : Non-Exempt

Job Description Preparation Date : September 13, 2024