HVAC Warranty Technician

Job Responsibilities

• Warranty Service & Repairs – Diagnose and repair HVAC systems covered under warranty, ensuring compliance with manufacturer guidelines and company policies.
• Customer Interaction – Communicate with homeowners regarding warranty coverage, service expectations, and recommendations for system performance.
• Troubleshooting & Diagnostics – Identify system issues, assess warranty eligibility, and provide efficient solutions to maintain system functionality.
• Warranty Claim Processing – Document service visits, submit warranty claims, and maintain detailed records using Service Titan or similar software.
• Parts & Equipment Management – Coordinate with vendors and the internal team to source warranty-approved replacement parts and materials.
• Code Compliance & Safety – Ensure all repairs and services adhere to state and local HVAC regulations, as well as manufacturer standards.
• Customer Education – Provide homeowners with guidance on system maintenance and warranty coverage to enhance system longevity and performance.
• Collaboration & Teamwork – Work closely with the service and installation teams to provide seamless warranty support and issue resolution.
• Record Keeping & Software Use – Utilize Service Titan or similar platforms to track job details, maintain customer records, and process warranty claims.

Qualifications

• Experience – At least 3 years of HVAC service or repair experience, with knowledge of warranty processes preferred.
• Licensure - Connecticut D2 or S2 License is required
• Technical Expertise – Strong understanding of HVAC systems, including air conditioning units, furnaces, heat pumps, and ductless mini-split systems.
• Service Software – Experience using Service Titan or similar software for tracking service visits and processing claims is a plus.
• Customer-Focused – Excellent communication skills with the ability to explain technical information to homeowners in a clear and professional manner.
• Problem-Solving Skills – Ability to quickly diagnose system issues and determine warranty eligibility.
• Valid Driver’s License – Clean driving record required.
• Attention to Detail – Strong documentation and organizational skills for accurate warranty claim processing.
• Physical Requirements – Ability to lift heavy equipment, tools, and materials as needed.

Benefits

• Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance – Financial security for you and your family.
• Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future.
• Ongoing Training & Development – Opportunities for continuous learning and skill enhancement.
• Paid Holidays & PTO – Paid time off for holidays and a generous PTO policy to support work-life balance.
• Career Growth Opportunities – Be part of a growing company with opportunities for advancement.

Join Our Team!