What are the responsibilities and job description for the HVAC Warranty Technician position at Total Mechanical Systems?
Overview:
Looking to take the next step in your HVAC career? Total Mechanical Systems, part of the renowned Apex Service Partners network, is seeking an experienced Warranty Technician to join our team. With over 20 years of industry expertise, Total Mechanical Systems is a trusted name in HVAC solutions. As part of Apex Service Partners, we offer exceptional opportunities for career growth and professional development. If you have experience in HVAC service and diagnostics and a strong understanding of warranty processes, this is your opportunity to work with a company known for its excellence, innovation, and commitment to quality.
Job Responsibilities
- Warranty Service & Repairs – Diagnose and repair HVAC systems covered under warranty, ensuring compliance with manufacturer guidelines and company policies
- Customer Interaction – Communicate with homeowners regarding warranty coverage, service expectations, and recommendations for system performance
- Troubleshooting & Diagnostics – Identify system issues, assess warranty eligibility, and provide efficient solutions to maintain system functionality
- Warranty Claim Processing – Document service visits, submit warranty claims, and maintain detailed records using Service Titan or similar software
- Parts & Equipment Management – Coordinate with vendors and the internal team to source warranty-approved replacement parts and materials
- Code Compliance & Safety – Ensure all repairs and services adhere to state and local HVAC regulations, as well as manufacturer standards
- Customer Education – Provide homeowners with guidance on system maintenance and warranty coverage to enhance system longevity and performance
- Collaboration & Teamwork – Work closely with the service and installation teams to provide seamless warranty support and issue resolution
- Record Keeping & Software Use – Utilize Service Titan or similar platforms to track job details, maintain customer records, and process warranty claims
Qualifications
- Experience – At least 3 years of HVAC service or repair experience, with knowledge of warranty processes preferred
- Technical Expertise – Strong understanding of HVAC systems, including air conditioning units, furnaces, heat pumps, and ductless mini-split systems
- Service Software – Experience using Service Titan or similar software for tracking service visits and processing claims is a plus
- Customer-Focused – Excellent communication skills with the ability to explain technical information to homeowners in a clear and professional manner
- Problem-Solving Skills – Ability to quickly diagnose system issues and determine warranty eligibility
- Valid Driver’s License – Clean driving record required
- Attention to Detail – Strong documentation and organizational skills for accurate warranty claim processing
- Physical Requirements – Ability to lift heavy equipment, tools, and materials as needed
Benefits
- Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses
- Disability & Term Life Insurance – Financial security for you and your family
- Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future
- Ongoing Training & Development – Opportunities for continuous learning and skill enhancement
- Paid Holidays & PTO – Paid time off for holidays and a generous PTO policy to support work-life balance
- Career Growth Opportunities – Be part of a growing company with opportunities for advancement
Total Mechanical Systems may conduct a pre-employment background check and drug test, subject to applicable laws
Join Our Team!
If you're an experienced HVAC technician with expertise in warranty service and a commitment to delivering high-quality repairs, we want to hear from you! Apply today to advance your career with Total Mechanical Systems, a trusted leader in the HVAC industry and part of the Apex Service Partners network.
Total Mechanical Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
