Callaway Sales Manager

Job Summary:

The Callaway Sales Manager is responsible for:

• Plans and administrates sales activities and programs to foster business by performing the following duties personally.
• Prospecting, Individual and team goals will be established annually with the expectation to meet and exceed budgeted revenues.
• Negotiates guestrooms, food, beverage, and meeting room rental. This position is responsible for contracting all market segments for Callaway Gardens- with an emphasis in associations.
• Solicits new accounts and manages established/existing accounts to achieve and exceed predetermined annual guestroom revenues and food and beverage goals.
• Respond to Leads: Respond to telephone calls, e-mails and other inquires for group business within 24 hours.
• Follow up on outstanding leads in a prompt professional manner.
• Group Maintenance: Detail all accounts so that all aspects of the solicitation, closing and group requirements are complete and documented.
• Outside Sales: Conduct outside sales calls and presentations to promote Callaway Gardens Resort.
• Site Inspections: Conduct site inspections of Callaway Gardens to existing and potential clients by touring the Resort and providing information on the benefits and features of the Resort.
• Maintain compliance with Callaway Gardens
• Active participation in hotel/resort sales meetings.
• Accurately communicate the client's needs and expectations to the appropriate hotel personnel.
• Work effectively and efficiently with our conference service team when files are handed over to them for execution.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain high standards of personal appearance and grooming.
• Treat all Callaway Team Members with respect and professional manner.
• Customer Service â€" Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication â€" Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
• Judgment â€" Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
• Professionalism â€" Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
• Quality â€" Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Qualification Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.. Experience in golf group sales with a strong understanding of the golf industry and customer needs.

Language Skills

• Ability to read and comprehend instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software and Word Processing software.

Education & Experience:

• 3 years related experience and/or training, or equivalent combination of education and experience.
• Previous Hotel/Resort sales experience is preferred.
• Must have a valid driver's license from the appropriate state. (may need if they drive)

Physical Requirements

• Long hours are sometimes required.

Critical Thinking Skills:

• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Be able to convey information and ideas clearly and effectively.
• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.

Duties and Functions

• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens' business levels.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times with both team members and guests. Have knowledge and understanding of all department policies and procedures and communicate and enforce all policies fairly and consistently with staff.
• Perform other duties as assigned by supervisor or management.

• Attend all meetings/training as required by supervisor or manager.