Front Office Manager

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Assistant Front Office Manager is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy

Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Perform any other job-related duties as assigned.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Comply at all times with brand and company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include CPR & First Aid.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Assist to Motivate, coach, counsel and discipline all Front Office personnel according to Legacy Ventures policies and procedures.
• Ensure compliance to brand and company training, using the steps to effective training according.
• Assist with preparation of all Guest Services interviews and follow hiring procedures.
• Assist with new hire 45/90 day and annual Front Office employee performance appraisals according to Legacy Ventures guidelines.
• Assist with development of employee morale and ensure training of Front Office personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
• Assist with supervision of the Night Audit function and monitor the Reports for accuracy.
• Review Front Office staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills.
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
• Ability to work well in a team environment.
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must. Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education.