What are the responsibilities and job description for the CASE MANAGER position at Callen-Lorde Community Health Center?
Job Details
Description
About Us:
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Our Mission:
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.
About the Role:
Join Callen-Lorde Community Health Center, a leading LGBTQ-focused health center, as a Case Manager. We are seeking a compassionate and dedicated professional to support our diverse patient population in accessing comprehensive healthcare services.
Key Responsibilities:
As a Case Manager, your responsibilities will include:
- Conduct comprehensive assessments of patients' needs, creating individualized care plans.
- Collaborate with healthcare providers and community resources to ensure a holistic approach to patient care.
- Advocate for patients' rights and coordinate access to LGBTQ-affirming services.
- Facilitate support groups and educational sessions on relevant health topics.
- Maintain accurate and confidential case records, ensuring compliance with HIPAA regulations.
- Provide crisis intervention and emotional support to patients facing challenging situations.
- Collaborate with multidisciplinary teams to enhance patient outcomes.
Work Schedule:
This is a full-time position with evening hours.
Benefits:
Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
Qualifications
- High school diploma or GED preferred.
- In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
- Familiarity with LGBTQIA, HIV and health-related issues and community resources.
- Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
- Strong customer service orientation.
Desired Characteristics, Skills
- Ability to work with diverse populations, ability to handle multiple, simultaneous tasks.
- Ability to work independently yet be team focused.
- Ability to remain calm, focused, and helpful under stress.
- Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
- Strong communication and interpersonal skills.
- Bilingual (Spanish/English) preferred.
- Commitment to the mission of Callen-Lorde.
Salary : $28
