Director of Revenue Program Management

The Position

Reporting directly to the CRO, the Director of Revenue Program Management will focus on managing key strategic GTM projects and running core training and revenue programs for our Sales, Account Management and CX teams. We are seeking a detail-oriented and collaborative person to join our team. As the Director of Revenue Program Management, you will manage a team to develop and execute training and revenue driving programs for our GTM front line teams and work closely with internal teams across the organisation to streamline processes and track deliverables of these programs. In this role, you will also manage key strategic projects for the office of the CRO, working closely with executive leadership and key stakeholders across the entire organization to ensure the delivery and success of key strategic initiatives. The role is an excellent opportunity for someone to have impact on strategy execution and development of high impact programs in our GTM function.

What You'll Do

• Evaluate and develop our medium and long-term Training needs for the GTM front line teams, that drive deeper customer engagement and overall satisfaction
• Support the hiring, growth and development of the revenue program management team
• Plan and project manage key Strategic GTM initiatives, collaborating with stakeholders across the entire organization
• Work collaboratively with other key departments to understand and define joint goals and objectives that align to the company and customer strategy
• Work collaboratively with other key departments to continually identify ways to improve results in the GTM team and customer outcomes
• Identify and implement opportunities to onboard new technologies that leverage AI/analytics to drive better team and customer outcomes
• Embrace AI and the development of new and efficient uses of AI for internal and external operational effectiveness
• Help create a culture of learning and development
• Build a high-performance and growth mindset operation team by developing our top talent through consistent hiring, onboarding and training processes.
  
  

What You'll Need

• Bachelor's Degree required
• 5 years experience, B2B Customer Experience / Customer Success, Software preferred
• Demonstrated ability to project manage key strategic projects to successful outcomes. Tied to the mission and vision of the company.
• Demonstrated ability to develop and manage training and revenue programs to successful outcomes
• Proven track record of curiosity which leads to deeper customer engagement and retention
• Analytically driven, technically deep and comfortable leading from the front while being able to positively influence cross-functionally inside of CallRail
• Demonstrated ability to project manage key strategic projects to successful outcomes. Tied to the mission and vision of the company.
• Ability to inspire by supporting, challenging and recognizing the team to grow with confidence.
• Outstanding client-facing capability, proven record of advocating for customer needs and goals across the leadership team
• Strong communication, influencing skills, and proven leadership skills
• Ability to work collaboratively across many teams to achieve a common goal; in particular marketing, sales, product and engineering.
• Ability to work in a fast-paced environment with meticulous attention to detail.
• Superb communication, writing, and storytelling skills
• "High-horsepower" thinker – "High Execution" doer
• Desire, energy, drive and creativity to continuously improve and push the bar higher
  
  

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage
  
  

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).