Website Experience Manager

The Position

CallRail is seeking a motivated and detail-oriented Website Experience Manager to join our Marketing team and play a pivotal role in shaping our customer experience and driving business growth through the website. Reporting to the Director of Website Strategy, this position will oversee website updates, manage deliverables, and support web projects aligned with business objectives. We're looking for a conversion driven website expert with a strong background in content management, analytics, experimentation, user experience, and Agile methodologies. The ideal candidate thrives on tackling diverse projects and is passionate about optimizing, enhancing, and building a best-in-class website.

What You'll Do

• Build, maintain, and update website content on a daily basis using a CMS
• Support web projects while effectively communicating timelines and progress with stakeholders and partners
• Aid in website roadmap creation and execution tied to larger business goals
• Regular reporting on website metrics, building custom tags, providing data insights, and verifying all tracking is implemented correctly
• Plan, execute, and analyze A/B tests focused on conversion rate optimization
• Collaborate daily with Engineering team, oversee sprint planning, and continual backlog grooming to align with the roadmap
• Create detailed requirements, user stories, and acceptance criteria for website enhancement
• Support quality assurance efforts by testing new features and pages, identifying bugs, and ensuring our website is functioning properly at all times
  
  

What You'll Need

• 3-5 years of website experience working within a CMS (e.g. Builder.io)
• 3-5 years experience managing engineering sprints and collaborating in an Agile environment
• Familiarity with conversion rate optimization best practices and experimentation
• Solid understanding of HTML/CSS
• Knowledge of web best practices for UX design
• Familiarity with project management tools (e.g. Asana, JIRA)
• Knowledge of web analytics tools (e.g. Google Analytics, Google Tag Manager, Looker)
• Ability to collaborate with cross-functional teams and communicate effectively with both technical and non-technical stakeholders
• Basic understanding of business KPIs and the website's impact on them
• Excellent written and oral communication skills
  
  

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage
  
  

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).