What are the responsibilities and job description for the Junior Salesforce Admin position at CallTower, Inc.?
Job Description
As a Junior Salesforce Administrator, you will assist in maintaining, enhancing, and optimizing our Salesforce instance to meet business needs. Working under the guidance of senior team members, you'll be responsible for supporting users, ensuring data integrity, and implementing configurations.
Key Responsibilities:
- Provide day-to-day support to Salesforce users, including troubleshooting issues and answering questions.
- Perform basic administrative tasks such as creating and updating user accounts, managing profiles, and assigning permissions.
- Customize objects, fields, and page layouts to align with business requirements.
- Build and modify basic reports and dashboards for various teams.
- Tests and approves systems changes prior to deployment.
- Assist with data imports, exports, and updates while maintaining data integrity.
- Collaborate with cross-functional teams to gather requirements and document system changes.
- Conduct user training sessions to improve adoption and ensure proper utilization of Salesforce features.
- Stay updated on Salesforce releases and recommend new features to improve processes.
Qualifications:
Required:
- Bachelor’s degree in Information Systems, Business Administration, or a related field strongly preferred (or 6 years of equivalent, relevant experience).
- Basic understanding of Salesforce functionality and capabilities (Sales/Service Cloud preferred).
- Strong analytical and problem-solving skills.
- Excellent communication skills and a customer-focused mindset.
- Ability to work both independently and collaboratively in a team environment.
Preferred:
- Two Years of experience strongly preferred.
- Salesforce Administrator Certification (ADM 201) or a willingness to obtain it within the first 6 months.
- Experience with Salesforce reports and dashboards.
- Familiarity with tools like Data Loader and Salesforce Flow.
US Benefits:
- Annual Market comp evaluation
- 85% employer paid Medical plans (HDHP and PPO options)
·Dental/Vision ·PTO accrual starts day one
·100% 401k match on first 4% ·Paid Parental Leave
- 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
