Key Account Sales Executive

Job Purpose

Key Account Sales Executive is responsible for expanding a company's existing customer base. Driving revenue growth by identifying and capitalizing on opportunities to upsell additional products or services to our current named key customer base. CallTower’s named key customer base are customers above $2500 MRR. This role involves understanding customer needs and presenting tailored solutions that add value to their experience while meeting their evolving requirements. The individual will work closely with the client success team to ensure seamless integration of upselling strategies, ultimately contributing to the company’s overall growth and customer retention goals.

Duties:

• Generate new business opportunities by proactively educating current key customers in a very targeted and strategic approach.
• Understand customer needs and requirements.
• Conduct product demonstrations and presentations to potential clients virtually.
• Work closely with internal teams to develop and propose solutions that meet client's needs.
• Develop a deep understanding of our product offerings, services, and industry trends.
• Maintain accurate records of sales activities and customer information in our CRM system.
• Meet and exceed sales targets and performance metrics.
• Understand customer make-up and analytics.
• Drive campaigns with Marketing to zero-in on customers with opportunities.
• Other duties as assigned by management.
• Maintain targets upsell quota.
• Include monthly quota at ramp
• Able to scope and quote solutions

Skills/Qualifications:

• Bachelor’s Degree required
• 2-4 years of related experience
• Be able to effectively work in a very autonomous role with minimal supervision.
• Present customized upsell quotes that align with the customer’s goals and enhance their overall experience.
• Monitor and report on the success of upselling initiatives, including tracking key metrics such as conversion rates and revenue growth.
• Work closely with the client success team to integrate upselling strategies and ensure a seamless customer journey.
• Maintain accurate records of customer interactions and upsell activities in the client success software.
• Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.
• Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.
• Expert skills in the creation of and execution of customer presentations.
• Ability to proactively set and manage expectations for customers.
• Address any customer concerns or objections related to upsell offers, ensuring a positive and satisfactory resolution.
• Excellent verbal and written communication skills, including excellent listening skills.
• Ability to work under stress and meet deadlines.
• Self-motivated.
• Handles moderately complex issues and problems
• Solid working knowledge on product and subject matter
• Able to provide leadership, coaching, and/or mentoring to other team members

Benefits:

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass