People Experience Partner / HR Generalist

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000 clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
  
  
  

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a People Experience Partner / HR Generalist to join our team. As a People Experience Partner / HR Generalist, you serve as the first point of contact for team members in all employee-related matters across the organization. Your goal is to ensure that employee questions are addressed effectively and efficiently.

We are a growing organization looking for a highly motivated team member passionate about excelling in their career in HR. The ideal candidate will continuously push the boundaries of this role, taking on more responsibilities as their HR knowledge expands, resulting in progressive career development.

As a People Experience Partner / HR Generalist, your duties and responsibilities will include:

• Assist in full-cycle recruitment efforts by posting and maintaining jobs in our applicant tracking system, organizing resumes within our electronic database, and ensuring our recruiting status reports reflect the progress of each open requisition and showcase close rates
• Manage the new hire onboarding process, to include coordinating with the Principle of Talent Strategy and Hiring Managers to request and secure necessary software and hardware requirements, set-up workstations, and send all onboarding communications to new hires
• Ensure compliance with all Federal & State laws related to employee documentation and storage
• Manage a variety of budgets related to overall employee experience, such as employee gifts, snacks, office supplies, employee travel, etc.
• Serve as the point of contact for all facilities needs, including building access, service requests, and annual compliance requirements
• Serve as the point of contact for all benefit changes, questions, and billing, including conducting monthly bill reconciliation, as well as leaves of absence. Complete monthly reconciliations of deductions
• Assist with payroll processing by creating payroll journal entries and sending file feeds to carriers as needed.
• Responsible for spearheading the annual benefits renewal process, including updating all materials, scheduling open enrollment meetings, managing the annual Wellness Fair, assisting with pricing strategy and more..
• Manage and organize the employee cafe, ensuring it is regularly stocked with drinks and snacks for the team
• Assist VP, People & Organizational Effectiveness with various projects, as needed
• Other duties as assigned
  
  
  

We Require:

• A bachelor’s degree with focus a in Business, HR, or management and/or SHRM certification preferred, but not required
• Experience in HR and administrative roles; benefits and/or payroll experience is preferred
• Ability to multitask and manage a high volume of activities
• Ability to quickly build rapport with others
• Flexibility and adaptability
• Excellent organizational skills and ability to take initiative
• Positive attitude and ability to work across multiple departments and teams
• Have a willingness and desire to learn and grow quickly in a startup environment
• Ability to keep all information confidential, always reflecting CTM’s corporate standards and values
  
  
  

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision, and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We also offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
  
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action