What are the responsibilities and job description for the Electronic Services Representative position at Caltech Employees Federal Credit Union?
Caltech Employees Federal Credit Union is an exclusive financial institution serving the California Institute of Technology and the extended Caltech community. For 75 years, CEFCU has been consistently offering only those selective financial services in which it excels. Members know-- if it's at CEFCU, it's among the very best. CEFCU is known for its high savings rates, low loan rates, and exclusive membership base. CEFCU serves more than 37,000 members with four office locations. With more than $2 billion in assets, CEFCU is rock solid, stable and secure.
CEFCU is seeking a top-notch Electronic Services Representative to join its team. The successful candidate will perform tasks associated with Mastercard credit cards, ATM cards and terminals, online banking, mobile access, and online account opening activities. Creates new ATM cards on core system. Processes online account applications. Assists members in troubleshooting computer related issues with online systems. Handles weekly balancing of CEFCU’s ATMs. Reviews and approves daily ATM and mobile check deposits. Performs adjustments/returns using Velera's Data Navigator system. Monitors and investigates possible fraudulent activity through online banking and mobile access, ATM cards and Mastercard credit cards.
Two years of financial services experience working with electronic services. Working knowledge of Fiserv Spectrum, Velera, and First Data computer programs highly desired. Technical skills related to e-commerce support, such as browser settings, clearing of cookies/cache, and ability to assist members in troubleshooting connectivity. Working knowledge of various Microsoft Office computer programs, such as Word and Excel. Ability to uphold confidentiality standards and exercise discretion and good judgment. Must be bondable by the credit union’s insurance agency.
Job Type: Full-time
Pay: $26.75 - $40.12 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $27 - $40