What are the responsibilities and job description for the HELP DESK TECHNICIAN position at Calvert Health System?
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JOB DESCRIPTION DETAILS
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Job Summary:
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The Client Services Technician supports the end-user computing and telecommunications environments of Calvert Health System. The Client Services Technician provides technical and educational support to users of computing devices, peripheral hardware, telecommunications and audio-visual equipment and systems. The individual serves as central point of contact for requesting service from IS and Telecommunications, and provides instruction, maintenance, and implementation support to end users. The Client Services Technician supports the work of the Client Services Supervisor, as well as the work of the Technology Services section of the hospital's Information Services Department.
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Education:
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Position requires an associate degree or diploma program or 2-3 years equivalent combination of education and experience in related area.
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Registration/Certification/Licensure:
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CompTIA A , Security , or higher certification, preferred.
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Experience:
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Position requires 2-5 years related experience. Call center helpdesk experience preferred. Cyber Security experience and knowledge is preferred.
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Other Requirements:
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Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
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Maintains unit-specific and hospital competencies in accordance with policy and/or department requirements.
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Demonstrated proficiency of computer skills necessary to effectively complete position requirements—word processing, presentation graphics, and spreadsheet applications.
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Ability to effectively apply skills in workflow analysis and process reengineering.
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Previous experience and demonstrated professionalism in effectively communicating with customers and in promoting a positive service atmosphere in a team-oriented environment.
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Ability to work independently in a multi-task environment producing quality work.
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Ability to exhibit a positive, outgoing presentation to customers.
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Effectively communicates both verbally and in writing.
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Effective problem-solving skills and ability to make appropriate decisions when performing assigned duties.
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Ability to occasionally work other shifts, holidays, and weekends to fulfill responsibilities and maintain support for the organization’s practice systems. There is also a requirement to serve on a rotating on-call schedule to assure systems support during off hours and holidays.
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