PATIENT ACCESS REP I

Job Summary :

Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes.

• Education :

Position requires a high school diploma or GED.

• Registration / Certification / Licensure :

Not listed

• Experience :

6 months of experience in a customer service position, preferably in healthcare.

• Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and / or any other department requirements.

• Basic computer skills to include Windows, Microsoft Office, and internal computer systems.
• Basic knowledge of insurance plans, coverage types and medical terminology.
• Able to multi-task with numerous interruptions.
• Communicates effectively with all levels of staff and departments.
• Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.

PI263996575