Account Manager

Position : Account Manager Location : Salt Lake City, Utah Company : Calyx Containers Role Overview Calyx Containers has invested in a state-of-the-art production facility in Salt Lake City, UT, featuring cutting-edge digital printing technology and an advanced capacity planning system. These innovations allow us to provide best-in-class packaging solutions that meet the evolving needs of clients in the cannabis, nutraceutical, supplements, and food & beverage industries. As an Account Manager at Calyx Containers, you will be the primary point of contact for our existing customers, ensuring they experience exceptional service, achieve their goals, and remain loyal partners. Your focus will be on building strong, long-term relationships—proactively identifying opportunities to upsell or cross-sell and collaborating internally to provide seamless solutions. This role demands a sophisticated understanding of B2B account management, strategic thinking, and a commitment to helping our customers thrive. We offer a dynamic environment where teamwork, continuous improvement, and mutual success are highly valued. If you’re passionate about customer satisfaction, fostering retention, and identifying new growth avenues within existing accounts, we want to hear from you. Key Responsibilities

• Account Retention & Relationship Building Serve as the main point of contact for assigned customers, ensuring they receive prompt, attentive service. Proactively reach out to maintain and strengthen customer relationships, anticipate needs, and resolve issues to maintain high satisfaction.
• Upsell & Cross-Sell Development Identify new revenue opportunities within existing customer accounts, presenting relevant solutions aligned with their evolving objectives. Collaborate with internal teams to develop proposals and pricing that encourage sustainable account growth. Retention & Growth Performance Meet or exceed retention and expansion goals, using a consultative approach to demonstrate clear ROI for continued partnership with Calyx. Consistently monitor key performance indicators (KPIs), adjusting strategies to secure customer loyalty and achieve sales targets. Customer Advisory Act as a trusted consultant by understanding your customers’ business strategies and challenges, and recommending tailored solutions. Develop a nuanced understanding of industry trends to guide customers toward best practices and innovative possibilities. Cross-Department Collaboration Partner with Customer Success, Art, Product, and Operations teams to ensure timely and cohesive implementation of solutions. Facilitate open communication channels so that customer feedback and needs are accurately conveyed to internal stakeholders. Pipeline & Forecasting Track renewal timelines, expansion opportunities, and potential risks within each account. Provide regular updates and forecasts to sales leadership, maintaining transparency on progress, obstacles, and revenue outlooks. CRM Administration Document all account activities, communication logs, and forecasting details in HubSpot (or equivalent CRM). Ensure data accuracy and leverage CRM insights to optimize account engagement strategies. Solution Optimization Present product and service solutions that maximize each customer’s success with Calyx Containers, emphasizing value and ROI. Adapt recommendations based on unique customer requirements or market changes. Strategic Planning Develop Annual Account Plans, outlining goals, revenue targets, and engagement strategies for each assigned customer. Conduct Quarterly Business Reviews (QBRs) to assess progress, address challenges, and realign on future objectives. Customer Insights o   Capture the Voice of the Customer to inform ongoing product enhancements and process improvements. o   Use feedback loops to identify opportunities for increased customer satisfaction and retention. Process Improvement o   Seek ways to refine internal procedures and workflows that impact the customer experience, championing efficiency and transparency. o   Provide suggestions to leadership on best practices for account management and customer lifecycle optimization. Travel Requirements o   Travel up to 25-50% to meet customers face-to-face, conduct QBRs, and strengthen relationships. o   Represent Calyx Containers professionally at industry events or client sites. Collections Assistance Leverage strong customer rapport to assist Finance when regular collections efforts encounter roadblocks. Qualifications Education : Bachelor’s degree in Sales, Business Management, or a related field. Experience : Minimum of 3 years of full-cycle B2B account management or sales experience. Communication Skills : Exceptional verbal and written communication, with the ability to present ideas clearly and persuasively. Analytical & Strategic Thinking : Proven track record of using data-driven insights to drive account strategies and retention outcomes. Adaptability : Comfortable navigating changing priorities, timelines, and customer needs in a fast-paced environment. Industry Knowledge : Previous experience in packaging or cannabis is advantageous, but not required. Technical Proficiency : Skilled in Microsoft Office, Google Suite, and CRM systems (HubSpot preferred). Team-Oriented Mindset : A collaborative, solutions-focused professional who shares successes and challenges openly. Why Join Calyx Containers? You’ll be part of a forward-thinking team dedicated to delivering top-quality packaging solutions and exceptional customer experiences. With a culture that fosters continuous improvement, innovation, and mutual support, we’re committed to helping our employees—and our clients—thrive in this rapidly growing market. If you’re driven by building meaningful customer relationships, ensuring account satisfaction and loyalty, and being an integral part of a high-performing team, we encourage you to apply. Apply now to help us shape the future of packaging at Calyx Containers! Position : Account Manager Location : Salt Lake City, Utah Company : Calyx Containers Role Overview Calyx Containers has invested in a state-of-the-art production facility in Salt Lake City, UT, featuring cutting-edge digital printing technology and an advanced capacity planning system. These innovations allow us to provide best-in-class packaging solutions that meet the evolving needs of clients in the cannabis, nutraceutical, supplements, and food & beverage industries. As an Account Manager at Calyx Containers, you will be the primary point of contact for our existing customers, ensuring they experience exceptional service, achieve their goals, and remain loyal partners. Your focus will be on building strong, long-term relationships—proactively identifying opportunities to upsell or cross-sell and collaborating internally to provide seamless solutions. This role demands a sophisticated understanding of B2B account management, strategic thinking, and a commitment to helping our customers thrive. We offer a dynamic environment where teamwork, continuous improvement, and mutual success are highly valued. If you’re passionate about customer satisfaction, fostering retention, and identifying new growth avenues within existing accounts, we want to hear from you. Key Responsibilities
• Account Retention & Relationship Building Serve as the main point of contact for assigned customers, ensuring they receive prompt, attentive service. Proactively reach out to maintain and strengthen customer relationships, anticipate needs, and resolve issues to maintain high satisfaction.
• Upsell & Cross-Sell Development Identify new revenue opportunities within existing customer accounts, presenting relevant solutions aligned with their evolving objectives. Collaborate with internal teams to develop proposals and pricing that encourage sustainable account growth. Retention & Growth Performance Meet or exceed retention and expansion goals, using a consultative approach to demonstrate clear ROI for continued partnership with Calyx. Consistently monitor key performance indicators (KPIs), adjusting strategies to secure customer loyalty and achieve sales targets. Customer Advisory Act as a trusted consultant by understanding your customers’ business strategies and challenges, and recommending tailored solutions. Develop a nuanced understanding of industry trends to guide customers toward best practices and innovative possibilities. Cross-Department Collaboration Partner with Customer Success, Art, Product, and Operations teams to ensure timely and cohesive implementation of solutions. Facilitate open communication channels so that customer feedback and needs are accurately conveyed to internal stakeholders. Pipeline & Forecasting Track renewal timelines, expansion opportunities, and potential risks within each account. Provide regular updates and forecasts to sales leadership, maintaining transparency on progress, obstacles, and revenue outlooks. CRM Administration Document all account activities, communication logs, and forecasting details in HubSpot (or equivalent CRM). Ensure data accuracy and leverage CRM insights to optimize account engagement strategies. Solution Optimization Present product and service solutions that maximize each customer’s success with Calyx Containers, emphasizing value and ROI. Adapt recommendations based on unique customer requirements or market changes. Strategic Planning Develop Annual Account Plans, outlining goals, revenue targets, and engagement strategies for each assigned customer. Conduct Quarterly Business Reviews (QBRs) to assess progress, address challenges, and realign on future objectives. Customer Insights o   Capture the Voice of the Customer to inform ongoing product enhancements and process improvements. o   Use feedback loops to identify opportunities for increased customer satisfaction and retention. Process Improvement o   Seek ways to refine internal procedures and workflows that impact the customer experience, championing efficiency and transparency. o   Provide suggestions to leadership on best practices for account management and customer lifecycle optimization. Travel Requirements o   Travel up to 25-50% to meet customers face-to-face, conduct QBRs, and strengthen relationships. o   Represent Calyx Containers professionally at industry events or client sites. Collections Assistance Leverage strong customer rapport to assist Finance when regular collections efforts encounter roadblocks. Qualifications Education : Bachelor’s degree in Sales, Business Management, or a related field. Experience : Minimum of 3 years of full-cycle B2B account management or sales experience. Communication Skills : Exceptional verbal and written communication, with the ability to present ideas clearly and persuasively. Analytical & Strategic Thinking : Proven track record of using data-driven insights to drive account strategies and retention outcomes. Adaptability : Comfortable navigating changing priorities, timelines, and customer needs in a fast-paced environment. Industry Knowledge : Previous experience in packaging or cannabis is advantageous, but not required. Technical Proficiency : Skilled in Microsoft Office, Google Suite, and CRM systems (HubSpot preferred). Team-Oriented Mindset : A collaborative, solutions-focused professional who shares successes and challenges openly. Why Join Calyx Containers? You’ll be part of a forward-thinking team dedicated to delivering top-quality packaging solutions and exceptional customer experiences. With a culture that fosters continuous improvement, innovation, and mutual support, we’re committed to helping our employees—and our clients—thrive in this rapidly growing market. If you’re driven by building meaningful customer relationships, ensuring account satisfaction and loyalty, and being an integral part of a high-performing team, we encourage you to apply. Apply now to help us shape the future of packaging at Calyx Containers! Position : Account Manager Location : Salt Lake City, Utah Company : Calyx Containers Role Overview Calyx Containers has invested in a state-of-the-art production facility in Salt Lake City, UT, featuring cutting-edge digital printing technology and an advanced capacity planning system. These innovations allow us to provide best-in-class packaging solutions that meet the evolving needs of clients in the cannabis, nutraceutical, supplements, and food & beverage industries. As an Account Manager at Calyx Containers, you will be the primary point of contact for our existing customers, ensuring they experience exceptional service, achieve their goals, and remain loyal partners. Your focus will be on building strong, long-term relationships—proactively identifying opportunities to upsell or cross-sell and collaborating internally to provide seamless solutions. This role demands a sophisticated understanding of B2B account management, strategic thinking, and a commitment to helping our customers thrive. We offer a dynamic environment where teamwork, continuous improvement, and mutual success are highly valued. If you’re passionate about customer satisfaction, fostering retention, and identifying new growth avenues within existing accounts, we want to hear from you. Key Responsibilities
• Account Retention & Relationship Building Serve as the main point of contact for assigned customers, ensuring they receive prompt, attentive service. Proactively reach out to maintain and strengthen customer relationships, anticipate needs, and resolve issues to maintain high satisfaction.
• Upsell & Cross-Sell Development Identify new revenue opportunities within existing customer accounts, presenting relevant solutions aligned with their evolving objectives. Collaborate with internal teams to develop proposals and pricing that encourage sustainable account growth. Retention & Growth Performance Meet or exceed retention and expansion goals, using a consultative approach to demonstrate clear ROI for continued partnership with Calyx. Consistently monitor key performance indicators (KPIs), adjusting strategies to secure customer loyalty and achieve sales targets. Customer Advisory Act as a trusted consultant by understanding your customers’ business strategies and challenges, and recommending tailored solutions. Develop a nuanced understanding of industry trends to guide customers toward best practices and innovative possibilities. Cross-Department Collaboration Partner with Customer Success, Art, Product, and Operations teams to ensure timely and cohesive implementation of solutions. Facilitate open communication channels so that customer feedback and needs are accurately conveyed to internal stakeholders. Pipeline & Forecasting Track renewal timelines, expansion opportunities, and potential risks within each account. Provide regular updates and forecasts to sales leadership, maintaining transparency on progress, obstacles, and revenue outlooks. CRM Administration Document all account activities, communication logs, and forecasting details in HubSpot (or equivalent CRM). Ensure data accuracy and leverage CRM insights to optimize account engagement strategies. Solution Optimization Present product and service solutions that maximize each customer’s success with Calyx Containers, emphasizing value and ROI. Adapt recommendations based on unique customer requirements or market changes. Strategic Planning Develop Annual Account Plans, outlining goals, revenue targets, and engagement strategies for each assigned customer. Conduct Quarterly Business Reviews (QBRs) to assess progress, address challenges, and realign on future objectives. Customer Insights o   Capture the Voice of the Customer to inform ongoing product enhancements and process improvements. o   Use feedback loops to identify opportunities for increased customer satisfaction and retention. Process Improvement o   Seek ways to refine internal procedures and workflows that impact the customer experience, championing efficiency and transparency. o   Provide suggestions to leadership on best practices for account management and customer lifecycle optimization. Travel Requirements o   Travel up to 25-50% to meet customers face-to-face, conduct QBRs, and strengthen relationships. o   Represent Calyx Containers professionally at industry events or client sites. Collections Assistance Leverage strong customer rapport to assist Finance when regular collections efforts encounter roadblocks. Qualifications Education : Bachelor’s degree in Sales, Business Management, or a related field. Experience : Minimum of 3 years of full-cycle B2B account management or sales experience. Communication Skills : Exceptional verbal and written communication, with the ability to present ideas clearly and persuasively. Analytical & Strategic Thinking : Proven track record of using data-driven insights to drive account strategies and retention outcomes. Adaptability : Comfortable navigating changing priorities, timelines, and customer needs in a fast-paced environment. Industry Knowledge : Previous experience in packaging or cannabis is advantageous, but not required. Technical Proficiency : Skilled in Microsoft Office, Google Suite, and CRM systems (HubSpot preferred). Team-Oriented Mindset : A collaborative, solutions-focused professional who shares successes and challenges openly. Why Join Calyx Containers? You’ll be part of a forward-thinking team dedicated to delivering top-quality packaging solutions and exceptional customer experiences. With a culture that fosters continuous improvement, innovation, and mutual support, we’re committed to helping our employees—and our clients—thrive in this rapidly growing market. If you’re driven by building meaningful customer relationships, ensuring account satisfaction and loyalty, and being an integral part of a high-performing team, we encourage you to apply. Apply now to help us shape the future of packaging at Calyx Containers! MORE ABOUT US : Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents. Benefits and Perks offered to full time employees : -Flexible Paid Time Off -Comprehensive benefits offerings including : Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire. -401(k) -Ability to make an immediate impact -Monthly team meetings and frequent social events An ideal Calyx candidate looks like : -Has experience in the cannabis and / or packaging industry -Thrives in a fast-paced environment -Handles ambiguity with a positive attitude -Rolls up their sleeves to help their team How success is measured at Calyx : First 30 days spent getting to know the company and our team! Ability to make an immediate impact - we’re growing quickly and want you to help cultivate that! Living our core values : X-treme Ownership Be Quick, But Don’t Hurry Sustainability Is Multi-Dimensional We Are Square : Quality Does Not Cut Corners Customer Is The Only Boss Earn Success Every Day The Biggest Failure Is The Failure To Ask For Help Better Together : Cultivate An Inclusive Environment Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities. Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact hr@calyxcontainers.com. (Please note that applications should not be emailed to this address). Powered by JazzHR