Social Worker, LMSW

Job Title: Care Manager

Location:

• Worksite: 75-90% remote

• Specific Location Requirements: Hillsborough and Polk County

• Field Work: Yes, member-facing

• Schedule: 8:00 AM - 5:00 PM, Monday through Friday

Key Responsibilities:

• Perform daily outreach calls to members based on tier-specific needs.

• Address barriers to care, check in on members, and follow up on any specific needs.

• Depending on members’ needs, manage a call volume ranging from 5–20 calls/day.

• Conduct care management tasks, including assessing, planning, and coordinating medical and supporting services across the continuum of care.

• Facilitate face-to-face visits if required based on member tiers.

• Support members in accessing community resources related to housing, employment, independent living, foster care, and justice system needs.

• Document all interactions and complete required care plans, annual assessments, and other relevant tasks in a timely and accurate manner.

Performance Metrics:

• Monthly audits for compliance with care management policies and procedures.

• Key Performance Indicators (KPIs) include meeting monthly/quarterly outreach goals, completing care plans, and ensuring timely documentation.

• Completion of annual assessments and face-to-face visits as required.

Education Requirements:

• Required: Bachelor’s Degree in a related field.

Experience Requirements:

• Required:

1. 2 years of pediatric case management experience.

2. Behavioral health experience.

3. Experience connecting families and children to local resources (housing, foster care, justice, etc.).

• Preferred:

1. Health plan experience.

2. Foster care and/or .

3. Bi-lingual abilities (especially or Creole).

Licenses/Certifications:

• Required:

• Social Work Licensure (Licensed within the State of Florida or Compact Licensure).

Software Skills:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

Onboarding and Training:

• First day includes setup of equipment, onboarding tasks, and review of training schedules.

• Training duration: 4 weeks.

Ideal Candidates:

• Passionate about supporting individuals with behavioral and mental health challenges.

• Previous experience in roles like:

• Dependency Case Manager

• Child Protective Investigator

• Adoption Case Manager

• Targeted Case Manager

• Community Agency Worker

Job Types: Full-time, Contract, Temporary

Pay: $34.62 - $44.62 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• pediatric case management: 4 years (Required)
• Behavioral health: 4 years (Required)

Language:

• Spanish or Creole (Required)

License/Certification:

• LSW (Required)

Work Location: Remote

Salary : $35 - $45