What are the responsibilities and job description for the Customer Service Technical Support position at Cam Security, Inc.?
Company Description
Cam Security is a leading provider of advanced security solutions, specializing in surveillance, access control, and alarm systems for businesses and residential properties. Our focus on innovation and reliability ensures that we design, install, and maintain cutting-edge security systems tailored to our clients' needs. Our expert team offers seamless integration and 24/7 support to deliver peace of mind through trusted protection. At Cam Security, your safety is our priority.
Role Description
This is a full-time on-site role for a Customer Service Technical Support specialist located in Honolulu, HI. The role involves providing customer support, addressing technical inquiries, troubleshooting issues with security systems, scheduling, and ensuring high levels of customer satisfaction. Daily tasks also include fielding calls, maintaining proper phone etiquette, and delivering exceptional customer service and experience.
Qualifications
- Experience in Customer Support and Customer Service
- Skills in Customer Satisfaction and Customer Experience
- Proficiency in Phone Etiquette
- Excellent communication and interpersonal skills
- Technical aptitude and problem-solving abilities
- Ability to work on-site in Honolulu, HI
- Previous experience in the security industry is a plus
- High school diploma or equivalent; additional technical certifications are advantageous
