What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Cambria Hotel Columbus Polaris?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team! The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Operate phone systems to assist guests with their needs.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, local attractions, and services available.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in hotel or resort front desk operations is preferred.
- Familiarity with guest services and front desk management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Bilingual candidates are encouraged to apply to enhance guest relations.
- Experience with night audit procedures is advantageous but not mandatory.
- A background in hospitality or hotel management will be considered an asset.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.50 - $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $18