What are the responsibilities and job description for the Front Office Supervisor position at Cambria Hotel?
Job Overview
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. This role is crucial in ensuring exceptional guest experiences and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and a comprehensive understanding of hotel management practices.
Duties
- Supervise front desk staff, ensuring efficient operation and adherence to service standards.
- Manage guest check-in and check-out processes, ensuring a smooth and welcoming experience.
- Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Develop and implement training programs for new staff on front desk procedures and customer service excellence.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor front desk operations to ensure compliance with hotel policies and procedures.
Skills
- Strong phone etiquette with excellent verbal communication skills.
- Proven experience in front desk operations within the hospitality industry.
- Exceptional guest services skills with a focus on creating memorable experiences for guests.
- Knowledge of hospitality management principles and practices.
- Ability to handle guest relations effectively, demonstrating empathy and professionalism.
- Familiarity with night audit processes and hotel management systems is preferred.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A positive attitude and a commitment to teamwork within the hospitality setting.
If you are passionate about providing outstanding service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Manager!
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $16 - $18
