What are the responsibilities and job description for the Front Desk Agent position at Cambria Suites Akron/Canton Airport?
Job Summary: We are looking for an attentive, engaging, and service-oriented hotel front desk agent to join our team. Availability for all shifts a plus, including night audit, and includes holidays and weekends. Hotel front desk agents set the tone as the first in-person contact for hotel guests throughout the hospitality experience. The primary responsibility of a front desk clerk is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Responsibilities
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience preferred
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 14 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Uniontown, OH 44685 (Required)
Ability to Relocate:
- Uniontown, OH 44685: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14