NOARC Administrative Assistant (Internal/External)

Position Summary

Northern Ontario Assessment and Resource Centre/Centre d’évaluation et de ressources du Nord de l’Ontario (NOARC/CÉRNO) requires an Administrative Assistant on a full-time basis beginning May 2025.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration

Duties and Responsibilities

Reporting To The Office Manager Of NOARC/CERNO, The Administrative Assistant Will Provide Administrative Support Services, Assisting Students, Accessibility Staff, Psychological Practitioners And The Public In Understanding And Navigating NOARC/CERNO Services And Procedures. The Administrative Assistant Will Also

• Be the first point of contact for the public, students, accessibility staff and psychological practitioners from across Northern Ontario; assisting the public, students, accessibility staff and psychological practitioners in understanding and navigating NOARC/CERNO procedures.
• Accept and process referrals from Accessibility staff at 11 colleges and universities, along with additional satellite campuses throughout Northern Ontario and five Indigenous Institutes.
• Respond promptly to all enquiries regarding students’ status; confirm the presence of appropriate consent to share such information.
• Carry out activities that support the functioning of the physical offices and virtual processes that support NOARCs working relationships with its consortium of colleges and universities beyond Cambrian College.
• Schedule appointments between students and staff and/or practitioners, which may include scheduling of test rooms and travel arrangements; daily student contact is therefore required.
• Handle sensitive student requests, confidential files and departmental records relating to payroll.
• Provide administrative support for the Manager and Office Manager with regards to maintaining and updating Policy & Procedures, website content, and the coordination of professional development events.
• Prepares and enters bi-weekly payroll reports for both full and part time employees.
  
  

Qualifications

• Must have a two-year postsecondary diploma or equivalent in General Business or a related field. (A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application)
• Minimum of two years of experience as an administrative assistant or secretary in an office environment with a focus on customer service, preferably working with students or within an educational setting.
• Experience or versed in working with private health care information.
• Knowledge of the applications of the Personal Health and Information Protection Act.
• Excellent interpersonal, organizational, and time management skills.
• Excellent customer service, writing, and communications skills.
• Must demonstrate strong resourcefulness, analytical skills, tact and judgement
• Proficiency in Microsoft Office software (Word, Excel, and Outlook).
  
  

Additional Assets/Preferred

• Experience working within a postsecondary environment.
• Experience effectively communicating, connecting, and supporting clients by phone or email (when not in person)
  
  

Required Information

To be considered, candidates must provide the following as an attachment:

• Educational documents
• WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University
  

Cambrian College offers the following benefits to full-time Support Staff employees:

Vacation Days

• 15 Vacation Days (after one year of continuous service)
  
  

Mandatory Benefits

• Basic Life Insurance
• Accidental Death and Dismemberment
• Short Term Disability
• Long Term Disability
• Extended Health Care
• Dental Care
• Vision Care
• Hearing Care
• Pension Plan
  
  

Optional Health Care Benefits

College Employees Can Purchase The Following Benefit Plans

• Supplementary Life Insurance
• Employee Optional Life Insurance
• Dependent Life Insurance
• Spousal Optional Life Insurance
• Critical Illness
  
  

CAAT Pension Plan

Our employee benefit plan package includes a defined benefit pension to help you create a secure future. The CAAT Penion Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions.

CAAT makes it easy for you to build stable, secure retirement income while you work.

Explore a career choice with a pension at http://www.caatpension.ca/dbprime-pensions-for-talent

Employee Perks

• Education and Technology Loan Plan
• Tuition Subsidy Program
• Higher Education Funding
• Technology Loan Plan
• Family Tuition Bursary Program
• Discounted Access to Fitness Facility/Fitness Classes
  
  

We also offer have a variety of employee discounts available at retailers

01

Do you have a two-year postsecondary diploma or equivalent?

• Yes
• No
  
  

02

In what discipline is your diploma or your equivalency?

03

Do you have a minimum of two years of experience as an administrative assistant or secretary?

• Yes
• No
  
  

04

Please describe your experience as an administrative assistant or secretary.

05

Do you have a minimum of two years of experience working in customer service?

• Yes
• No
  
  

06

Please describe your experience in working with customer service as it relates to this role.

07

Do you have experience or are you versed in working with private health care information

• Yes
• No
  
  

08

Please describe your experience in or knowledge of working with private health care information.

09

Do you have knowledge of the applications of the Personal Health and Information Protection Act?

• Yes
• No
  
  

10

Please elaborate on your knowledge of the applications of the Personal Health and Information Protection Act.

11

Please rate your proficiency using Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.

• Expert
• Advanced
• Intermediate
• Novice
• Fundamental awareness
• No Experience or Exposure
  
  

12

Do you have experience working with students or within a postsecondary educational setting?

• Yes
• No
  
  

13

Please rate your client-support skills for situations when in-person contact is not an option.

• Expert
• Advanced
• Intermediat
• Novice
• Fundamental (basic) Skills
• No Skills or Experience
  
  

Required Question