What are the responsibilities and job description for the Client Relation Specialist position at Cambridge Investment Research, Inc.?
Overview
About Cambridge: Cambridge Investment Research Inc. is one of the nation’s top independent financial solutions firms. We are committed to fostering an inclusive and dynamic work environment where innovation, collaboration, and growth are encouraged. Our team is dedicated to driving success and creating a workplace where every employee feels valued and empowered.
About Jordan Creek Financial Solutions:
Jordan Creek Financial Solutions is an independent firm that seeks to be an advisor’s caring advocate, providing the support they need to run their business while also providing compliance and regulatory oversight as an Office of Supervisory Jurisdiction. Our comprehensive partnership is focused on unparalleled service and comprehensive business solutions within Jordan Creek and with the support of financial solutions firm Cambridge Investment Group, Inc.
Job Summary:
We are looking for a dedicated and detail-oriented professional to join our team as a key support resource for financial professionals. In this role, you will provide exceptional customer service, ensuring follow-through on tasks to create a seamless and positive client experience. You will collaborate with financial professionals on market strategy and planning efforts, collect and accurately input client data, and perform various administrative duties such as completing forms, updating notes, and managing client communication.
You will also assist with scheduling, maintaining client records, and promptly responding to client inquiries to deliver timely resolutions. As part of this role, you will learn and apply internal systems, processes, and compliance requirements. Over time, you will have the opportunity to develop your knowledge of back-office operations through cross-training with other departments, contributing to your growth and versatility within the organization.
This role is ideal for someone with strong organizational skills, a client-focused mindset, and a desire to support financial professionals in achieving their goals. Join our team in Des Moines, IA, and contribute to creating a seamless and positive experience for our financial professionals and their clients.
Essential Duties
Client Experience & Customer Service
The ideal candidate would have an intermediate level of experience, typically 2 years in an operational or advisor support role within the financial services industry.
What You Bring:
This job requires a FINRA Securities Industry Essentials (SIE) and a Series 99 within 12 months.
Compensation: $50,000-$60,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidate’s qualifications, the Company’s operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.
What We Offer:
About Cambridge: Cambridge Investment Research Inc. is one of the nation’s top independent financial solutions firms. We are committed to fostering an inclusive and dynamic work environment where innovation, collaboration, and growth are encouraged. Our team is dedicated to driving success and creating a workplace where every employee feels valued and empowered.
About Jordan Creek Financial Solutions:
Jordan Creek Financial Solutions is an independent firm that seeks to be an advisor’s caring advocate, providing the support they need to run their business while also providing compliance and regulatory oversight as an Office of Supervisory Jurisdiction. Our comprehensive partnership is focused on unparalleled service and comprehensive business solutions within Jordan Creek and with the support of financial solutions firm Cambridge Investment Group, Inc.
Job Summary:
We are looking for a dedicated and detail-oriented professional to join our team as a key support resource for financial professionals. In this role, you will provide exceptional customer service, ensuring follow-through on tasks to create a seamless and positive client experience. You will collaborate with financial professionals on market strategy and planning efforts, collect and accurately input client data, and perform various administrative duties such as completing forms, updating notes, and managing client communication.
You will also assist with scheduling, maintaining client records, and promptly responding to client inquiries to deliver timely resolutions. As part of this role, you will learn and apply internal systems, processes, and compliance requirements. Over time, you will have the opportunity to develop your knowledge of back-office operations through cross-training with other departments, contributing to your growth and versatility within the organization.
This role is ideal for someone with strong organizational skills, a client-focused mindset, and a desire to support financial professionals in achieving their goals. Join our team in Des Moines, IA, and contribute to creating a seamless and positive experience for our financial professionals and their clients.
Essential Duties
Client Experience & Customer Service
- Provide outstanding customer service to ensure an exceptional client experience.
- Follow through on tasks and client requests promptly and accurately.
- Respond to client inquiries with timely resolutions.
- Collaborate with financial professionals to support market strategy and planning efforts.
- Collect, input, and maintain accurate client data in relevant systems.
- Perform administrative duties, including completing forms, updating notes, and client communication (calls, follow-ups, etc.).
- Assist with scheduling and maintaining client records and documentation.
- Learn and apply internal systems, processes, and compliance requirements.
- Expand your knowledge of back-office operations through cross-training with other departments.
The ideal candidate would have an intermediate level of experience, typically 2 years in an operational or advisor support role within the financial services industry.
What You Bring:
- A proactive mindset and a commitment to delivering exceptional client service.
- Strong organizational skills and attention to detail, ensuring tasks are completed accurately and efficiently.
- Knowledge of the financial services industry highly preferred.
This job requires a FINRA Securities Industry Essentials (SIE) and a Series 99 within 12 months.
Compensation: $50,000-$60,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidate’s qualifications, the Company’s operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.
What We Offer:
- Health & Wellness: Comprehensive medical, dental, and vision plans; wellness stipends and resources; and mental health support.
- Financial Security: 401(k) retirement plan with company matching program
- Time Off & Flexibility: Paid time off, eleven paid holidays, family leave, and options for hybrid work.
- Career Growth: Access to learning platforms, mentorship programs, and leadership training.
Salary : $50,000 - $60,000
