What are the responsibilities and job description for the Collections Specialist position at Camden Homes?
Camden Homes is a vertically integrated privately-owned company that is in the business of providing housing solutions to the workforce of America. For more than 20 years, we have been achieving the goal of changing people's lives one house at a time. In order to help fulfill the American dream of becoming a homeowner, we build quality homes and sell them at an affordable price. We believe our people play a major role in our success, and to continue this our company follows and believes in the 6 Core Values. Teamwork makes the dream work, Go all-in, Always do the right thing, Sweat the small stuff, Create happy energy, Deliver "wow".
Your Role
As a Rent Collection Specialist, you will be responsible for rent collection activities throughout the entire life cycle. The first five days a resident is late in paying rent are critical to getting them back on track. From day one you will follow the critical steps and activities that must be executed with care and accuracy. You will ensure all rent collection activities are completed accurately, timely, and proactively with residents that are delinquent in rent payments and other charges.
Do you have incredible attention to detail and exceptional time management skills?
Are you a fearless caller and unflappable in difficult conversations?
Do you love getting all the way through your inbox?
Are you great at 'help me help you' conversations?
Responsibilities
- Provide customer service experience with urgency, empathy and professionalism.
- Drive collection performance to company goals.
- Meet and exceed team metrics and performance.
- Make rent collection calls daily and follow-up as needed to achieve payment success.
- Create a sense of urgency in communication that encourages residents to pay rent.
- Review Final's accounts statements before they are submitted to third party collection agencies.
- Initiate and handle difficult financial conversations with residents in a professional and empathic manner while remaining collection focused
- Send Notice-to-Vacate letters timely to delinquent residents.
- Follow-up on delinquencies.
- Stay current on changes in state specific requirements related to rent collection and the eviction.
- Assist with ledger explanations including late fee explanations and other charges.
- Conduct all business in accordance with company policies and procedures and all state and federal regulations.
- Perform other duties and responsibilities as assigned.
Requirements
What we provide :
We are proud to be an equal opportunity employer. Camden Homes highly respects and welcomes diversity and believes it to enhance the community we live and work in. Our applicants will not be considered for the positions based on their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, disability, religion, or any other characteristic that is protected by the law.
