Identity and Access Management Engineer

Role: Engineer Identity and Access Management Description: PURPOSE: Provide Additional Engineering Support to the Identity and Access Management Team. POSITION RESPONSIBILITIES: The primary responsibility of this role will be supporting Hyatt s Identity and Access Management Platform. This will include day to day support, and limited project work associated with enhancements in the system. Review, Triage, Troubleshoot and Resolve incidents associated with Hyatt s Identity Platform Identify, Track and Resolve problems associated with Identity Incidents Onboard Applications into Hyatt s Identity Platform, this includes setting up apps in Omada and Entra ID. Assist in implementation of Role based access controls Write technical documentation for Hyatt s Global Technical Support Team Support Hyatt s Sr. Engineers and Architects in limited project work Monitor Hyatt s Identity Platform Health EXPERIENCE AND QUALIFICATIONS: Proven experience with identity platforms such as Omada, Sailpoint, Savient, and Microsoft Identity Manager. Strong knowledge of Entra ID and Active Directory. Experience in implementing and managing Role-Based Access Controls (RBAC). Familiarity with conducting User Access Reviews. Proficiency in using the ServiceNow platform for ticketing and incident management. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. EDUCATION: Bachelor s Degree or Equivalent Preferred Certifications in relevant identity management platforms. Experience in a similar role within a large organization. Knowledge of security best practices and regulatory compliance. Notes to Vendor: Will be working through day to day support as identity platform and handling tickets (use Omada linked with active directory and entra ID) Omada is new so open to experience with other platforms as well, Omada still preferred Day-to-day: supporting senior engineers and working through requests for integrations, role mgmt., etc Looking for skills in IAM framework, IAM systems, ticketing experience, written & verbal communication ServiceNow is ticketing system escalations coming in from service desk and also getting direct tickets for specific IAM cases More of a support role for existing system, not really doing implementation work Wants at least 2 years of identity platform experience and more with ticketing and general support