Customer Coordinator - III (Senior)

Customer Coordinator III

Corporate Job Title

Customer Coordinator III

Reporting Relationship

Branch Manager

Company Overview

Camin Cargo is a leading provider of inspection, testing, and certification services in the oil and gas industry. We are committed to ensuring the highest standards of safety, quality, and compliance for our clients worldwide. We are seeking a dynamic and experienced Customer Coordinator III to join our team.

Position Summary

The Customer Coordinator III will play a pivotal role in managing and growing revenue by building strong relationships with both existing and new clients. This individual will be responsible for coordinating customer needs, facilitating service delivery, and identifying opportunities for revenue expansion through excellent customer service and strategic account management. The ideal candidate will have extensive experience in customer coordination, a deep understanding of the oil and gas industry, and a strong ability to drive growth through effective client engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Serve as a primary point of contact for key clients, addressing inquiries, providing solutions, and resolving service issues in a timely manner.
• Drive revenue growth by identifying new business opportunities with existing clients and pursuing new client accounts.
• Effectively managing customer nominations, ensuring that orders are processed promptly and accurately.
• Collaborate with internal Business Development department to participate in industry trade shows and events to represent the company and build relationships with potential and existing clients.
• Ensure client projects are executed efficiently and on schedule.
• Address and resolve customer concerns, complaints, or issues with a focus on maintaining positive relationships and client satisfaction.
• Prepare and present regular reports on customer satisfaction, service levels, and operational performance to senior management.
• Ensure that all customer-related activities align with the company's safety standards, industry regulations, and compliance requirements.
• Promote and enforce adherence to environmental, health, and safety (EHS) protocols in all customer service activities.
• All other job duties as defined.

Minimum Requirements

• Bachelor’s degree in business administration or a related field required.
• Minimum of 8 years of experience in customer service, preferably in the oil and gas industry.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently and as part of a team.

• Detail-oriented with strong organizational skills.

Fitness for Duty – Physical Demands

• Frequent walking and standing during inspections at field sites, which may involve rugged terrain, high temperatures, and outdoor conditions.
• Occasional travel may be required to client sites and various company locations.
• Must be able to lift and carry up to 25 pounds, as some materials may need to be moved during events or presentations.