What are the responsibilities and job description for the Customer Service Coordinator position at Duneland Family YMCA?
1. Hires and provides direct leadership and to MOD’s, front desk and fun zone employees.
2. Ensures front desk operations run smoothly and efficiently by providing leadership, training, development and feedback.
3. Ensures that the fun zone operates in a safe, age appropriate manner by providing leadership, training, development and feedback.
4. Guarantees training and efficient use of YMCA CRM for all desk staff and MODS.
5. Provides staff schedule for MOD’s, front desk and fun zone employees.
6. Supports the YMCA mission, culture, policies, standards and procedures in all situations.
7. Accurately and efficiently processes all financial, membership, and program transactions.
8. Ensures front desk staff maintains current knowledge of programs, events, membership, policies, procedures, schedules and calendars.
9. Works in unison with Membership Director to ensures new members receive tours, follow-up calls and orientations.
10. Takes initiative to assist other departments with projects as needed.
11. Responsible for cash handling and daily register reconciliations and closeouts.
12. Ensures essential communication/information is shared with appropriate YMCA staff, members and guests.
13. Assists with special events and community outreach.
14. Fulfills any functions necessary for the betterment of the members, programs and the ability of the YMCA to serve its mission.
Job Type: Part-time
Pay: $12.50 - $15.50 per hour
Benefits:
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $13 - $16
