Community Crisis Response Case Manager (GRANT FUNDED) (104768)

GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

The Community Crisis Response Coordinator provides compassionate, trauma-informed support to individuals experiencing emotional or personal crisis. This role is working alongside a mental health officer to provide community crisis intervention, outreach, and coordination of appropriate follow-up care. Key responsibilities include conduct comprehensive screening and risk assessments for suicidal behavior, mental illness, substance use, and other vulnerabilities in a community setting. Conduct home visits to monitor and report on high needs individuals’ physical, mental, and emotional well-being to the treatment team. Provide solution-focused, strength-based, person-centered interventions to de-escalate crisis. Identify and connect individuals to additional clinical services and support networks. Perform or consult on follow-up contacts with individuals and families. Develop and implement patient treatment plans and comprehensive discharge plans, including relapse prevention strategies. May drive a company vehicle to transport clients to inpatient hospitals or scheduled activities. Expertise in crisis response using evidence-based best practices. Ability to multitask, handle on-site crises, and adapt to changing needs with compassionate care and attention to detail.

MINIMUM JOB QUALIFICATIONS:

Applicants must meet the following minimum qualifications to be eligible for the position:

· Bachelor’s Degree from an accredited college or university, with a major in (or the equivalent to a major), in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant, gerontology, special education, educational psychology, early childhood education, or early childhood intervention; or a registered nurse.

· Must meet TAC Qualified Mental Health Professional (QMHP) qualifications.

· Six (6) months of full-time work experience in behavioral health case management.

· Demonstrate ability to read, write, and speak English and Spanish.

PREFERRED JOB QUALIFICATIONS:

· Graduate degree in counseling or social work.

· Prior experience at a behavioral health or community mental health center setting.

· Prior knowledge of the principles, methods, techniques and practices of social work and chemical dependency, the functioning of mental health hospitals and/or out-patient mental health clinics and schools.

· Prior knowledge and experience with trauma-informed clinical interventions for mental and emotional wellbeing.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of individual needs/characteristics associated with severe and persistent mental illness.

· Knowledge of community-based service delivery system and the role of case management.

· Knowledge of local community resources, how to access those services and use them effectively.

· Knowledge of the principles, methods, techniques and practices of psychology, behavioral science, social work, chemical dependency, and the functioning of mental health hospitals and clinics.

· Skills with needs assessments, treatment planning and responding to consumer’s changing needs.

· Skills with contributing to a treatment team of physicians, nurses, counselors, and others.

· Skills for independent, organized, and efficient work and effective verbal and written communication.

· Skill for documenting work done as well as drafting reports and recommendation for administrative use.

· Ability to work cooperatively and effectively with other professionals, individuals, and groups.

· Ability to exercise tact, show initiative, and use good judgment in dealing with people even in crisis.

· Ability to develop productive and outcome focused relationships with individuals and family members.

· Ability to recognize and overcome interagency obstacles for accessing services for individuals.

· Ability to identify problems/gaps in service.

· Ability to advocate effectively for an individual in the target population.

Job Type: Full-time

Pay: $56,602.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $56,602