What are the responsibilities and job description for the Field Service Engineer position at Camlin Group?
Company Description:
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.
ROLE & RESPONSIBILITIES:
Associates Degree in Electrical / mechanical engineering or similar relevant qualification OR 5 years Field Experience in a similar role
Supports the non-conformance chain of issues within field projects, applying critical thinking skills, working
DESIRABLE
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.
ROLE & RESPONSIBILITIES:
- Representing the company, by ensuring the customer comes first, and that field projects are maintained on track and supported in a professional manner while delivering excellent levels of customer service.
- Ensures compliance with our Health, Safety and Environmental policies.
- Undertakes and regularly updates all training associated with the role including external mandatory H&S training as directed.
- Completes training on the Installation / Commissioning and general servicing of standard High Voltage products to be installed regionally within North America.
- Working within live Substations and network facilities, primarily within the designated region.
- Installation and commissioning of standard High Voltage products.
- General service and maintenance duties involving the standard High Voltage products.
- Reports to Field Service Manager on work carried out, work orders and service appointments.
- Compiles and issues reports on work carried out to the Operational Officer.
- Maintain constant communication with Field and Operational functions, enabling efficient & timely planning and scheduling of works.
- Communicates and aligns with the wider team, reporting on customer satisfaction throughout including post work.
- details are received and passed on for verification and analysis.
- Completes repair and calibration of Profile P3 handsets as per Camlin processes
- Assists with Shipping and Receiving as directed by the Field Operations manager.
- Up to 70% travel may be required to carry out duties as assigned
- A positive, can-do attitude, keen to learn and develop your skills.
- Experience in a similar role.
- IT proficient with good documentation management.
- Good analytical and problem-solving abilities.
- Good interpersonal and communication skills.
- Attention to detail.
- A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.
Associates Degree in Electrical / mechanical engineering or similar relevant qualification OR 5 years Field Experience in a similar role
Supports the non-conformance chain of issues within field projects, applying critical thinking skills, working
DESIRABLE
- Previous experience with communication protocols and carriers.
- Previous experience with Software and Hardware Solutions.
- Ability to demonstrate critical thinking.
- Previous experience directly interfacing with customers to deliver satisfactory outcomes.
- We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
- We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
- We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
- We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
