What are the responsibilities and job description for the Service Excellence Coordinator position at CAMP Systems International, Inc.?
Career Opportunities at CAMP Systems International, Inc.
We are a leading provider of aircraft compliance and health management services to the global business aviation industry, with a commitment to excellence and innovation. Our pre-eminent brand status is built on our exclusive recommended service provider relationship with nearly all business aircraft manufacturers worldwide.
Our SaaS model supports over 20,000 aircraft on our maintenance tracking platform and more than 31,000 engines on our engine health monitoring platform. We also offer shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers globally.
As a Customer Service Representative at CAMP Systems International, Inc., you will play a critical role in handling client inquiries, requests, and needs. This role offers an opportunity to become familiar with our software, clientele, and brand while utilizing your exceptional customer care skills to provide professional representation of our company.
Key Responsibilities
- Provide timely and effective responses to client inquiries and requests.
- Assess and address client needs, ensuring seamless support and satisfaction.
- Maintain accurate records of client interactions and communications.
- Provide expert assistance with client-facing applications, reports, and services.
- Support business interactions, including setup, user access, data processing, and connections to relevant analysts as needed.
- Maintain high standards of telephone and email etiquette, ensuring prompt and professional communication.
Requirements
- Fluency in both English and French.
- Intermediate understanding of computer software and applications such as Microsoft Excel and Word.
- Excellent interpersonal skills and a warm, welcoming attitude.
We Value Diversity
CAMP Systems International, Inc. is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We value diversity and its impact on a high-performance culture, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
