GENERAL MANAGER

About the Company

CAMP is a Family Experience Company. We create immersive adventures, unforgettable events, and the greatest gifts you've ever seen. Our goal is simple : to help families make incredible memories together. Launched in 2018, CAMP operates retail locations in Georgia, Illinois, California, Massachusetts, New York, Texas and Virginia and serves families everywhere via its digital platforms.

What is the Role?

CAMP is seeking a Full-time General Manager to join our store in King of Prussia Mall. You will report to the Director of Retail and be responsible for ensuring the store's daily operations run smoothly as well as overseeing the entire store team.

What will you do at CAMP?

• Building, inspiring, and leading a team of store experience leads and associates dedicated to delivering an experience that connects with our customers, our families and builds a community
• Acting like an owner. The CAMP store you manage is yours to run. You have innovative ideas and creative solutions that will improve store operations, productivity and develop your team
• Overseeing day-to-day store operations including :
• Delivering outstanding customer service and experience
• Developing individual, authentic relationships with customers and families
• Training and development of your team
• POS management
• Employee scheduling
• Inventory management
• Store level logistics / operations
• Facilities and security maintenance
• Compliance and safety management (including food services at each location's Cafe)
• Achieving high performance and store profitability
• Managing financial responsibilities such as :
• P&L deliverables
• Budget tracking
• Labor efficiency / managing top-line sales and more
• Driving revenue by ensuring our store experience team members are delivering outstanding customer service, providing helpful product insights, and are developing individual relationships with customers to guide them through the experience
• Recruiting, hiring, training, and developing all team members to ensure everyone is consistently delivering a memorable experience to customers
• Scheduling all employees to ensure we are delivering an unforgettable experience to our visitors while optimizing labor efficiency
• Day-to-day people management and HR (you own this for your store but will be supported by the People & Culture Team)
• Consistently providing feedback & suggestions to the CAMP Labs team, ensuring that this is thoughtful, meaningful, and actionable information. (This will be done through daily recaps, live meetings, reporting and tracking as well as additional forms of documentation and communications)
• Working to build our CAMP community by fostering relationships with our returning guests and neighbors, delivering a long-lasting, memorable experience, and creating CAMP evangelists from our store associates
• Partnering with the Experience team with the supervision, preparation & safe facilitation of all family programs and events
• Supporting exclusive member-only experiences and unique in-store programming at your location to further inspire and delight our community members and drive additional revenue
• Ensuring the execution of visual merchandising strategy in partnership with our Merchandising team and visual merchandiser
• Providing consistent feedback to our Merchandising team to identify areas of opportunity for new products and sharing the voice of the customer as received in store
• Maintaining the safety and health standards of our team, customers, and community, by enforcing, tracking, and communicating health and safety guidelines
• Additional support for CAMP or for CAMP Labs as needed - you are willing to throw down and help anywhere

What will you bring to CAMP?

What are the physical demands?

What you'll love about us :

We are committed to Diversity, Equity, and Inclusion

We provide our team with best :

We offer a variety of options that are designed to fit the needs of you and your family.

Salary : $70,000 - $80,000