PATIENT ACCESS TRAINER

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is the most comprehensive healthcare provider in the State of Wyoming. Certified as an Area Trauma Hospital, Campbell County Health includes Campbell County Memorial Hospital, an acute care, community hospital in Gillette; Campbell County Medical Group with nearly 20 clinics; The Legacy Living & Rehabilitation Center long-term care center and the Powder River Surgery Center. We are dedicated to excellence every day…

To be responsive to our employee’s needs we offer:

• Generous PTO accrual (increases with tenure)
• Paid sick leave days
• Medical/Dental/Vision
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
• 403(b) with employer match
• Employee Assistance program
• Life & AD&D Insurance
• Employee and Spouse Occupational Health Program
• Early Childhood Center, discounted on-site childcare
• And more! Click here to learn more about our full benefits package

JOB SUMMARY

The Patient Access Trainer is responsible for performing all training duties, including, but not limited to pre-class preparation, delivering curriculum-classroom, online/virtual, one-on-one, etc., and post-class tasks. Trainers will master and delivering curriculum and content across multiple subjects, applications, learners’ roles, and formats. The trainer will be responsible for creating an unrivaled training experience. The trainer will provide ongoing support and training to associates, beyond the new hire and onboarding phases.

PRIMARY JOB DUTIES

• Conduct all new hire training (classroom, computer lab and online/virtual) functions which include orientation, meet and greets, revenue cycle training, application training, role specific classes, etc.) 
• Conduct continuing education classes (classroom, computer lab and online/virtual) for new/existing applications, processes and programs, Microsoft office, etc. across the enterprise
• Complete all pre and post class activities such as reviewing and preparing training content/activities/materials, printing training materials/rosters, prepping computers/laptops, validating attendance, completing participant report cards, grading assessments, completing associated learning management system tasks, setup/breakdown physical classrooms and virtual environments, etc.
• Work with the training specialist, instructional designer, other training team members, leaders, and clients to coordinate trainings, and confirm accuracy of course content/timing/effectiveness
• Provides go-live support for new applications and processes, which includes coordinating and conducting post go-live visits/check-ins
• Successfully complete the train the trainer program which includes application credentialing (e.g., Epic), track to training cross-training, training techniques and facilitation, etc.
• Provides support for company-wide and location specific events such as town halls, holiday celebrations, company culture events, etc.
• Analyze workflows and navigation and offer suggestions or solutions to participants, leaders, other trainers
• Quickly and accurately assess root cause issues behind problems and prepare a concise leadership summary describing the issue and potential solutions along with a recommended path to proceed
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

JOB QUALIFICATIONS

• Education
  • High School graduate or GED equivalent.
• Licensure
  • None
• Certifications required
  • See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.
• Experience
  • Prior medical office and/or hospital admitting experience including billing preferred.
  • Prior customer relations experience required.
  • Prior computer, keyboarding and 10-key calculator experience required.
  • Medical terminology knowledge preferred.

Knowledge, Skills, and Abilities:

• The ability to maintain continuing education requirements and all certifications and licenses as required
• Excellent interpersonal skills needed to work with staff, patients, physicians, etc. with varying levels of comprehension.
• Able to communicate positively in stressful situations.
• Efficient time management and prioritization skills.
• Ability to handle various projects simultaneously and efficiently with attention to accuracy, prioritization, and patient request in a stressful environment with distractions and frequent interruptions.
• Analytical and reasoning skills with a high level of mental concentration and memory.
• Computer Knowledge including the ability to enter material into electronic record and use various software programs. Ability to operate fax, computer, and copy machine to perform the duties of the position.