Manager, Account

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000 team members, and supporting our communities that we are honored to serve.

JOB SUMMARY:

Are you a skilled Account Manager with a passion for fostering long-term client relationships? Do you excel at managing existing customer accounts, driving retention, and maximizing opportunities for growth? Were looking for a motivated individual to join our team in Elizabethtown, NC! At Campbell Oil we pride ourselves on delivering exceptional service to our clients. Were looking for an Account Manager to oversee and maintain a strong customer base, ensuring client satisfaction, retention, and growth. If youre a strategic thinker with a focus on both customer experience and business results, this is the opportunity for you.

KEY RESPONSIBILITIES

• Manage and grow an existing customer base, ensuring high levels of satisfaction, retention, and expansion of share of wallet.
• Oversee internal processes, including account setup, order fulfillment, and ensuring seamless customer experiences.
• Work closely with internal teams to ensure customer needs are met promptly and efficiently.
• Support Sales Representatives as needed on new business development (NBD), ensuring a smooth transition from the sale to account management.
• Identify opportunities for account growth, upselling, and cross-selling services/products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

QUALIFICATIONS:

• Proven experience in Account Management or Customer Success roles
• Strong focus on customer retention and relationship management
• Excellent communication, organizational, and problem-solving skills
• Experience working with internal teams to optimize processes and ensure seamless customer service
• Ability to support sales teams in growing the business while managing existing accounts
• Detail-oriented with the ability to manage multiple accounts and priorities effectively

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 30 lbs. General office setting and some travel is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.