What are the responsibilities and job description for the Veterinary Receptionist (Part-Time) position at Campeche Cove All Animal Hospital?
POSITION SUMMARY:
Our Veterinary Receptionists (Front Desk / Client Service Representatives) are the face of the company. They are an essential part of the veterinary team, offering a listening ear, a consoling word, and a helping hand to our clients and patients.
By phone, email, and in-person, Veterinary Receptionists answer client questions, schedule patient visits, and help to relay messages. Veterinary Receptionists direct clients, patients, vendors, and other visitors to the correct location or exam room, while also notifying the veterinarians and other personnel of their arrival. Veterinary Receptionists also assist in handling or walking animals.
In short, our Veterinary Receptionists play a key role in ensuring clients and patients are received and responded to with friendliness, professionalism, and in an orderly fashion.
In short, our Veterinary Receptionists play a key role in ensuring clients and patients are received and responded to with friendliness, professionalism, and in an orderly fashion.
Our veterinary hospital is a fun and welcoming environment – but like any veterinary facility, it can be a very busy place, so excellent organization and time/priority management are essential.
ESSENTIAL DUTIES & RESPONSIBILITIES:
For general descriptive purposes only, as actual job duties may vary and are subject to change due to changing business or patient needs, and may include other duties as needed:
- Greeting visitors and directing them (and their pets) to the appropriate exam room or location, while also notifying veterinarians or other personnel of their arrival.
- Informing the veterinarians of any emergencies requiring urgent attention.
- Receiving payment and/or issuing invoices for treatment and prescribed medications after each consultation.
- Answering, assisting, and directing all incoming telephone calls to the appropriate parties in a professional and friendly manner.
- Scheduling upcoming patient visits and reminding clients of upcoming visits.
- Using veterinary practice management software to create and update patient records.
- Using applicable software programs (e.g., practice management software, Microsoft Windows, Microsoft Word, web browsers, email software) to create, email, upload, and sort files and electronic documents.
- Clerical work such as typing, filing, shredding, and sorting paper or mail.
- Maintaining an orderly lobby and front desk area.
- Providing administrative support, when needed or assigned.
- Occasionally managing and ordering office supplies.
- Performing other duties, as assigned.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, & ABILITIES):
- Bachelor's degree preferred, or equivalent combination of education, training, and experience.
- High school diploma or equivalent required.
- Must be comfortable with small business software in a PC/Microsoft Windows environment, with demonstrated proficiency using Microsoft Office, web browsers, email software, uploading/downloading documents, and cloud-based software (e.g., Google Workplace, Microsoft 365, or similar services).
- Fast and accurate typing skills.
- Excellent customer service skills, with a personable and empathetic disposition.
- Very organized, with excellent time and priority management skills.
- Demonstrated attention to detail.
- Ability to write routine reports and correspondence; ability to read and interpret documents such as work instructions and software manuals, etc.
- Ability to maintain confidentiality.
- Being on our team is fun and rewarding, but requires being a go-getter with tactful client communication skills and high respect for patients, clients, and fellow team members. We greatly value a positive attitude, collaborative spirit, and impeccable ethics. And of course, a love for animals is essential!
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