What are the responsibilities and job description for the Warranty Administrator position at Camping World Holdings, Inc.?
Camping World is seeking a Warranty Administrator to join our growing team.
What You'll Do :
- Foster and maintains excellent relations between customers and store
- Answer incoming telephone calls and responds in a courteous and professional manner
- Assist Service Advisor in scheduling service appointments according to scheduling policies
- Greet all incoming customers in a professional and courteous manner
- Assist Service Advisors in write up of incoming customers work orders
- Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
- Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
- Fill in as needed as service dispatcher
- Participate in training as prescribed by management
- Assist Technicians as needed with diagnosis, authorization or repairs
- Follow up on open work orders as per policy of dealership
- Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
- Maintain a clean and safe work environment.
- Acknowledge all guidelines and policies as described in company policy handbook.
- Maintain a safe work area for customers and coworkers
What You'll Need to Have for the Role :
Pay Range : 16.25-$19.31 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit : www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Salary : $16 - $19
