What are the responsibilities and job description for the Technical Support Analyst position at Campus Works?
Role Overview
This Desktop Technician role involves providing technical support for desktop software, hardware, and network-related issues to faculty, staff, and students. The successful candidate will work closely with the onsite Desktop Lead to deliver high-quality technical support services.
This Desktop Technician role involves providing technical support for desktop software, hardware, and network-related issues to faculty, staff, and students. The successful candidate will work closely with the onsite Desktop Lead to deliver high-quality technical support services.
Main Responsibilities
- Troubleshoots and repairs laptop/desktop computers and related peripherals.
- Diagnoses and troubleshoots hardware, software, network, and system issues effectively.
- Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in classrooms and on campus.
Key Requirements
- A high school diploma or equivalent is required.
- A minimum of one year of related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
