What are the responsibilities and job description for the Registrar Operations Manager position at Campus?
About Campus
Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.
Position Overview
The Registrar Operations Manager is key in ensuring our enrollment processes are efficient, compliant, and data-driven. This role will serve as the critical link between the Registrar's Office, Compliance, Admissions, and IT, focusing on improving data quality, process documentation, and interdepartmental communication. The goal is to eliminate process gaps, mitigate compliance risks, and enhance the student onboarding experience.
Department : Registrar's Office, Academic Operations
Reports To : Nicole Scott, Sr. Director of Academic Ops
What You'll Do
- Compliance & Documentation :
- Ensure all enrollment documentation adheres to regulatory standards and is regularly updated.
- Create, maintain, and streamline detailed process documentation (SOPs, workflow diagrams) and training materials for staff.
- Enrollment Process Management :
- Own key enrollment tasks (POG process, EAs, SPFS, etc.), ensuring proper execution and data capture.
- Identify, document, and resolve process gaps that lead to compliance or communication issues.
- Enhanced Data Quality & System Integration :
- Develop and implement regular data validation and audit procedures to ensure data accuracy.
- Collaborate with IT to integrate enrollment systems with other Campus platforms, reducing manual entry and improving reporting with dashboards.
- Admissions & Tuition Implementation :
- Partner with the Admissions team to streamline student onboarding and improve data accuracy.
- Manage tuition implementation processes, including fee structure transitions, pricing for students taking extra credits, and determining effective tuition durations.
- Oversee the offer letter process to ensure clarity and accuracy in communicated enrollment details.
- Compliance & Risk Management :
- Monitor regulatory changes and coordinate with internal / external auditors to ensure ongoing compliance.
- Develop escalation procedures for addressing non-compliance issues, data discrepancies, or communication breakdowns.
- Cross-Functional Communication & Continuous Improvement :
- Facilitate meetings with key stakeholders (Admissions, IT, Financial Aid, etc.) to ensure alignment and share updates.
- Establish feedback loops and lead initiatives to refine processes and improve communication across all enrollment touchpoints continuously.
About You
Location :
What You'll Get
A compensation package that includes a base salary ($85K - $90K) equity grant
Salary : $85,000 - $90,000
