What are the responsibilities and job description for the Cust Solutions Tier I position at Campus4Tech?
Title - Spec, Cust Solutions Tier I
Job location - Chattanooga, TN, 37402
Duration - 06 Months contract role
Shift time - Regular Shift
Job Description
We are seeking a dedicated professional to join our team. This role is pivotal in promoting a people-first culture and ensuring exceptional performance and teamwork across the HR&C organization. The ideal candidate will foster a culture of accountability, trust, collaboration, development, and results, aligned with the short and long-term objectives of the HR&C organization.
Key Responsibilities
Educate managers, employees, contractors, and retirees on HR policies, plans, programs, practices, processes, and tools (e.g., compensation, benefits, development projects, EEO).
Handle front-line HR customer contacts and resolve inquiries related to pay, retirement, life events, customer transactions, relocation administration, employment verifications, talent planning, development and performance administration, employee recognition, employee relations, benefits, and compensation.
Ensure accuracy and consistency in case management data entry and commentary in gateway technology.
Forward complex inquiries to the appropriate resource seamlessly, ensuring appropriate follow-up as needed.
Ensure receipt and storage of appropriate documentation, identifying and reporting HR system issues.
Provide recommendations based on daily activities and call trends to update, simplify, and enhance processes, procedures, and technologies.
Assist with the implementation of new/redesigned programs, policies, and services, providing feedback as the customer's first line of contact.
Maintain and ensure the integrity of HR database in the processing of transactions and related forms.
Review, analyze, and process needed data updates based on HR system reports.
Perform other job-related duties as assigned.
Key Skills
Strong knowledge of HR policies, plans, programs, and processes.
Excellent customer service and problem-solving skills.
Attention to detail and accuracy in data entry and management.
Ability to handle complex inquiries and forward them to appropriate resources.
Proficiency in using HR systems and databases.
Strong communication and interpersonal skills.
Ability to provide constructive feedback and recommendations.
Capability to work collaboratively in a team-oriented environment.
With this posting, we are looking for someone with a service mindset and general HR knowledge.
The ideal candidate will have prior work experience in a fast-paced environment with competing priorities.
Specifically, this role will include responsibilities of processing transactions for employees and contractors.
Attention to detail is required.
In addition, candidate should have strong ability to read, understand & follow TVA policies, procedures, and collective bargaining agreements.
Job location - Chattanooga, TN, 37402
Duration - 06 Months contract role
Shift time - Regular Shift
Job Description
We are seeking a dedicated professional to join our team. This role is pivotal in promoting a people-first culture and ensuring exceptional performance and teamwork across the HR&C organization. The ideal candidate will foster a culture of accountability, trust, collaboration, development, and results, aligned with the short and long-term objectives of the HR&C organization.
Key Responsibilities
Educate managers, employees, contractors, and retirees on HR policies, plans, programs, practices, processes, and tools (e.g., compensation, benefits, development projects, EEO).
Handle front-line HR customer contacts and resolve inquiries related to pay, retirement, life events, customer transactions, relocation administration, employment verifications, talent planning, development and performance administration, employee recognition, employee relations, benefits, and compensation.
Ensure accuracy and consistency in case management data entry and commentary in gateway technology.
Forward complex inquiries to the appropriate resource seamlessly, ensuring appropriate follow-up as needed.
Ensure receipt and storage of appropriate documentation, identifying and reporting HR system issues.
Provide recommendations based on daily activities and call trends to update, simplify, and enhance processes, procedures, and technologies.
Assist with the implementation of new/redesigned programs, policies, and services, providing feedback as the customer's first line of contact.
Maintain and ensure the integrity of HR database in the processing of transactions and related forms.
Review, analyze, and process needed data updates based on HR system reports.
Perform other job-related duties as assigned.
Key Skills
Strong knowledge of HR policies, plans, programs, and processes.
Excellent customer service and problem-solving skills.
Attention to detail and accuracy in data entry and management.
Ability to handle complex inquiries and forward them to appropriate resources.
Proficiency in using HR systems and databases.
Strong communication and interpersonal skills.
Ability to provide constructive feedback and recommendations.
Capability to work collaboratively in a team-oriented environment.
With this posting, we are looking for someone with a service mindset and general HR knowledge.
The ideal candidate will have prior work experience in a fast-paced environment with competing priorities.
Specifically, this role will include responsibilities of processing transactions for employees and contractors.
Attention to detail is required.
In addition, candidate should have strong ability to read, understand & follow TVA policies, procedures, and collective bargaining agreements.
