What are the responsibilities and job description for the AGS Intermodal Clerk position at Canadian National Railway?
Qualified Rate : $41.73 Per hour
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Please note that new hires in this role may be paid a lower hourly rate during their qualifying period. In addition, CN employees are also eligible to an employee share investment plan (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.
Job Summary
Canadian National is one of the nation’s class 1 rail transportation companies. The CN operates across Canada and the United States, serving several major container ports and creates connections to other rail carriers. As an intermodal clerk you would work closely with a variety of truck drivers performing daily ingates / outgates transactions via gate software. A clerk will also perform customer service duties that include assisting drivers, phone calls, and email responses. Intermodal clerks will also work directly with Terminal Managers, Terminal Coordinators and several other departments. Clerks will provide train journals in order to ensure that train crews have the proper documentation to travel safely and efficiently across our network. The ideal candidate requires strong customer service skills as well as basic computer skills including a minimum typing speed of 45 wpm and have a courteous telephone manner. Candidates should be comfortable multi-tasking in a fast paced environment and must be able to prioritize work and make logical decisions in a timely manner. Being bilingual is an asset.
Major Responsibilities
- Driver Ingate & Outgate issue investigation
- Manual Ingate & Outgate resolutions (as required)
- In-Lane assistance with drivers including but not limited to CN distributions
- Resolve billing Issues
- Assist with driver Modalpass (App)
- Driver phone and minor kiosk repairs & troubleshooting
- Customer service calls and emails
- Enforce hazardous regulations compliance
- Perform record keeping and tracking
- Maintain safety expectations outlined for the position both indoor and outdoor
- Other duties as assigned which may include but not limited to
o Inspection of yard containers and trailers and chassis
o Enter container movements in SRS system
o Answer phones and communicate with train managers, yard supervisors, terminal and loading coordinators and customers.
o Process and update waybills; customs and transborder transactions
Working Conditions
Intermodal clerks are required to work in an office environment as well as an outdoor environment on a more limited basis. Being prepared for all weather conditions is important. Intermodal clerks are required to 40hrs a week and sometimes more depending on the business need. Shift work is required with the scheduling determined by assignment.
Requirements
Training
Candidates will be given 60 days of on-site training. There will be weekly follow ups to evaluate the progress of the employee. After 60 days the candidate will be required to pass a written and online test in order to move into a permanent role.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
CN is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
Salary : $42
