What are the responsibilities and job description for the Product Strategy and Operations Lead position at Canary Technologies?
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About The Role
Canary is a leader in providing innovative technology solutions for the hospitality industry. Our suite of products empowers hotels to streamline operations, enhance the guest experience, and drive staff satisfaction. From digital tipping to advanced payment solutions, Canary’s cutting-edge platform helps hotels modernize and deliver exceptional service. With a strong commitment to quality and industry expertise, we have become the trusted partner for hotels worldwide, setting the standard for seamless and impactful hospitality technology.
As the Product Strategy & Operations Lead, you will play a pivotal role in shaping the future of hospitality technology. This is not a typical product leadership role—it is a highly visible, high-impact position that spans Canary’s entire product portfolio. You will mentor a team and serve as the driving force behind product strategy, operational excellence, and cross-functional alignment.
This role is uniquely positioned at the intersection of strategy and execution, offering the opportunity to influence the company’s growth trajectory while making a tangible, hands-on impact. You’ll have the chance to directly shape how our products evolve to meet the changing needs of the hospitality industry. If you’re looking for a dynamic leadership role where no two days are the same, this is the perfect opportunity.
Responsibilities
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About The Role
Canary is a leader in providing innovative technology solutions for the hospitality industry. Our suite of products empowers hotels to streamline operations, enhance the guest experience, and drive staff satisfaction. From digital tipping to advanced payment solutions, Canary’s cutting-edge platform helps hotels modernize and deliver exceptional service. With a strong commitment to quality and industry expertise, we have become the trusted partner for hotels worldwide, setting the standard for seamless and impactful hospitality technology.
As the Product Strategy & Operations Lead, you will play a pivotal role in shaping the future of hospitality technology. This is not a typical product leadership role—it is a highly visible, high-impact position that spans Canary’s entire product portfolio. You will mentor a team and serve as the driving force behind product strategy, operational excellence, and cross-functional alignment.
This role is uniquely positioned at the intersection of strategy and execution, offering the opportunity to influence the company’s growth trajectory while making a tangible, hands-on impact. You’ll have the chance to directly shape how our products evolve to meet the changing needs of the hospitality industry. If you’re looking for a dynamic leadership role where no two days are the same, this is the perfect opportunity.
Responsibilities
- Optimize and scale operational processes to support the deployment, adoption, and ongoing success of all Canary products
- Identify and eliminate bottlenecks to ensure products deliver exceptional value to customers
- Continuously improve operational efficiency to support scalable growth and a consistent customer experience
- Ensure that operational systems are set up to meet the unique needs of a rapidly growing business and dynamic industry
- Mentor a team, fostering a culture of collaboration, accountability, and innovation
- Act as a unifying force across product, marketing, sales, and customer success teams, ensuring alignment on goals and priorities
- Support product managers by operationalizing strategies, streamlining execution, and managing cross-functional initiatives
- Gather and synthesize feedback from customers and internal stakeholders to inform future product strategies and improve operational outcomes
- Translate Canary’s product vision into actionable plans and ensure smooth execution across all stages, from launch to optimization
- Partner with product managers to operationalize strategic goals, ensuring the right resources, processes, and timelines are in place to drive success
- Serve as a champion of execution, bridging the gap between big-picture thinking and on-the-ground implementation
- Act as a translator of strategy into actionable operational plans that drive measurable results
- Contribute to Canary’s thought leadership by staying ahead of industry trends and helping to position Canary as a leader in hospitality technology
- Define, measure, and refine key performance indicators (KPIs) to track the operational health and success of Canary’s product portfolio
- Leverage analytics to inform decision-making, improve operational efficiency, and identify opportunities for product and process enhancements
- Provide actionable insights to leadership, helping shape priorities and resource allocation
- Bachelor’s degree in Business, Product Management, Computer Science, or a related field; an MBA or advanced degree is preferred but not required
- Proven leadership experience, including managing and developing teams in a product strategy, product management, or operations capacity
- 5 years of experience in product management, strategy, or operations within the software or technology industry and ideally with a focus on B2B SaaS products
- Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions
- Excellent communication and interpersonal skills to foster collaboration and present ideas effectively to both internal and external stakeholders
- A customer-centric mindset with a strong understanding of how operational processes impact end-user experience
- Experience with agile development methodologies and product management tools is a plus
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
