Bartender - Rising Tide

With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member’s FT or PT status going forward.

ROLE PURPOSE

The Bartender at RISING TIDE tap & table is a key contributor to the guest experience - personifying our brand promise. All actions by this individuals in this position should represent the brand principles - “Crafted, Crave-able, Gather Round & Share, Big Hearted and Travel & Guide.” Our people set themselves apart through Confidence, Knowledge, Our Place in the Community and an unyielding Drive to Engage with our Guests.

Knowledgably serves the craft beer selection, wines, and accurately mixes alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greets guests within 2 minutes and maintains a warm and welcoming atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by providing information and samples of signature products, especially the craft beer selections.
• If the Guest is ordering food, sets up the Guest with place setting, follows same service protocol as Server, and coordinates food delivery with Food Runner.
• Knows the menu & chalkboard to make appropriate beverage and food recommendations.
• Highlights craft beer/wine/specialty drinks/after dinner drinks/deserts and upsells when appropriate.
• Keeps a clean, organized bar area and provides place settings to guests when food is ordered.
• Creates a seamless experience by reading each Guest’s needs and providing all necessary items – condiments, plates, etc.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests. Processes payments for guests in an accurate and timely manner
• Remains actively engaged with guests and the business behind the bar.
• Communicates, coordinates and partners with fellow Bartenders, Barback if assigned, and MOD to cover any need to leave bar area for an extended period of time.
• Builds Guests count by role modeling the brand and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and can proactively and successfully deal with signs of intoxication with a Guest when necessary.

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Possesses, and continues to expand, solid base of craft beer, beverage and food knowledge
• Guest and team member feedback on quality of service, productivity, relationships and partnership (minimum standards to be set by internal metrics)
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well-groomed in company approved dress code at all times
• Must be able to mix and/or serve drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS – Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create RT3 fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION – Creates an environment of ongoing, open, back-and-forth dialogue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift.

SALESMANSHIP – Sells the Rising Tide experience by engaging with guests and creating lasting memories

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks Guests want.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows RISING TIDE’s drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY – Takes ownership for the bar area, demonstrates a keen sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the Guests.
• Demonstrates comprehensive awareness by knowing what is happening beyond direct line of sight and throughout the bar
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations always.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates Guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the Barback and/or Food Runner to stay on top of Guest needs.
• Serves as a role model and peer mentor with the team.