Dishwasher/ Steward - Rising Tide

With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member’s FT or PT status going forward.

ROLE PURPOSE

The Dishwasher/Steward at RISING TIDE tap & table is a key contributor to the guest experience - personifying our brand promise. All actions by this individuals in this position should represent the brand principles - “Crafted, Crave-able, Gather Round & Share, Big Hearted and Travel & Guide.” Our people set themselves apart through Confidence, Knowledge, Our Place in the Community and an unyielding Drive to Engage with our Guests.

To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware and equipment. To partner with the Kitchen team to ensure constant, smooth, and clean operations.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Constantly provide Guests and Team Members with a ready and available supply of clean and sanitized utensils, plate ware, glassware and equipment according to HDI standards.
• Maintain daily cleanliness and maintenance of dish machine and primary on trouble-shooting any machine malfunctions.
• Clean and sanitize service area and kitchen throughout shift with specific duties such as BOH line and dish area sweeps
• Complete assigned projects in any given shift such as prep work and beautification duties.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains an engaged and constructive working relationship with all other company Team Members to foster and promote a cooperative and trusting working climate conducive to maximum Team Member morale, productivity, efficiency and effectiveness.

MEASURES OF SUCCESS

• HDI results meet/exceed company standards
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest and team member feedback on quality of service, productivity, relationships and partnership (minimum standards to be set by internal metrics)
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

• Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.
• Must also be able to perform duties that ensure Guest satisfaction.
• Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware and equipment to avoid breakage.
• Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift: places these items on high shelves and in walk-in freezers
• Must be able to frequently bend and stoop
• Must be able to work frequently in a hot and damp environment
• Must be able to speak clearly to communicate orders to other cooks and expediter
• Must be able to hear Team Member requests in the midst of loud background noise
• Must be able to stack, walk and move during entire shift
• Must be able to frequently immerse hands in water
• Must be able to use hands 99% of the time

COMPETENCIES

PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a keen sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the Rising Tide brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.

• Arrives on time and ready to work dressed in proper dress code.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.
• Role models RT3 Hygiene Standards every day, ex. washing hands IN FRONT of guests in the restrooms and aprons do NOT leave the kitchen area.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains an even-tempered demeanor even in stressful situations.
• Responds calmly to problems and controls emotional reactions.
• Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members