What are the responsibilities and job description for the IT Support Specialist position at Candeo Iowa?
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IT Support Specialist
WFH Flexible
Description
Essential Job Functions:
Education and Training
$41,600
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IT Support Specialist
WFH Flexible
- Johnston, IA
Description
Essential Job Functions:
- Responsible for assisting with CANDEO’s technology needs
- Provide helpdesk support to CANDEO employees
- Assists staff with hardware and software needs and provides training as needed
- Supports the DBP in administering CANDEO’s network infrastructure, server environment, messaging systems, basic applications support (no application development/code writing) and computer peripherals
- Troubleshoots all technology issues
- Pursues formal/informal continuing education to maintain/enhance knowledge in areas related to the operation of the agency
- Supports CANDEO’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization in the following areas:
- Empowering people to honor their own self-worth and right to be treated with dignity and respect
- Empowering people to recognize their uniqueness and inherent potential to contribute to the community.
- Empowering people to understand their individual rights and responsibilities to make choices affecting their own lives and to experience natural consequences.
- Empowering people to value life-long learning.
- Empowering people to live self-determined lives.
- Serves as role model for CANDEO clients and coworkers by the following:
- Reports for work prepared and takes accountability for meeting client service needs.
- Demonstrates appropriate attire for the position
- Demonstrates professional ethics in all relationships
- Follows all agency policies and procedures including (but not limited to) safety, rights of clients, confidentiality, and chain of authority.
- All other duties as assigned by the DBP
Education and Training
- BA/BS or associate’s degree in computers, MIS, or a related IT field or equivalent combination of education and experience
- One year of working experience in a Microsoft Windows network environment
- Valid Iowa Driver’s License with proof of Auto Insurance
- Experience with Windows 11 or 10; Windows Server (2016 or above), computer networking, helpdesk support
- Prefer exposure to Active Directory, Group Policy and computer hardware repair
- Prefer exposure/experience with Microsoft 365 and Cisco Meraki administration
- Proficient in Microsoft Office applications
- High level of organization
- Ability to work independently and unsupervised
- Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
$41,600
Apply
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Salary : $41,600
