Professional Services Project Manager

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

The Professional Services Project Manager must have a moderate understanding of financial services including understanding of interfaces, services, and must possess excellent Project management skills. The Project Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation process. In addition, the Project Manager must :

Job Scope :

• Takes ownership and drives each assigned project to a successful completion
• Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client's satisfaction
• Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
• Maintains a strong client relationship while working with appropriate DI and third party vendor representatives from project kickoff to go Live date.
• Demonstrates effective leadership and project management skills
• Continually works to expand individual and department-wide project management expertise
• Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
• Perform Lessons Learned at post implementation on all conversion's projects
• Manage concurrent complex and sophisticated clients Projects
• Act as business analyst and manage system integration to aid in the conversion to the Candescent Digital Banking platform
• Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
• Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer's needs and accurately represent the voice and perspective of the financial institutional customer within Candescent Digital Banking.
• Skillfully generate creative solutions to challenging Project and / or client related issues in a timely manner under potentially stressful situations
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• Adheres to all company, departmental and project policies and procedures
• Serves as coach and mentor to Project Managers within Implementation Services
• Develop innovative solutions to problems and processes
• Be able to support conversion projects during non-business hours or weekends.
• Travel up to 25%

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies : Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.