What are the responsibilities and job description for the Salesforce Administrator position at CANDID?
CANDID is hiring a customer-focused Salesforce Admin for our mortgage marketing and sales platform. You'll troubleshoot client issues, take charge of new org. setup and data migration, and ensure the ongoing success of our Salesforce environment. Join our dynamic team and create exceptional customer experiences in the fintech mortgage space.
The ideal candidate has a strong technical background, excellent communication skills, and a deep understanding of Salesforce.
Responsibilities:
- Administer, configure, and maintain the Salesforce platform to support business processes and user needs.
- Investigate and resolve customer issues promptly, independently and efficiently
- Create and customize Salesforce reports and dashboards to provide valuable insights for decision-making
- Assist in data migration and data cleansing activities to maintain data accuracy and consistency.
- Develop a deep understanding of CANDID, Salesforce and its features, staying up-to-date with any updates or enhancements.
- Work with development team to implement new features and effective solutions.
Qualifications:
- Proven experience in a customer support or customer service role, preferably within the fintech industry or mortgage-related field.
- Salesforce Administrator certification is required; additional certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
- Proven experience as a Salesforce Administrator, including configuration, customization, and implementation of Salesforce solutions.
- Strong understanding of Salesforce security model, data model, and best practices
- Experience in mortgage, finance or fintech related fields is a plus.
Join CANDID and contribute to transforming the mortgage marketing landscape with our cutting-edge fintech solutions.
